Facilities Supervisor

University of Kent - Facilities Management

If you have experience of providing a direct customer support service and the ability to suggest and deliver improvements along with a strong ability to support and develop staff, then this is a great opportunity for you.

As Facilities Supervisor you will supervise a small team of facilities staff ensuring the efficient and effective delivery of a range of services to the Templeman Library and surrounding buildings, ensuring a visible presence during core hours.

As Facilities Supervisor you can expect to be involved in:

• Providing a vital link between users of some of our highest profile buildings and other delivery teams within Campus Services, undertaking regular tasks and ensuring issues are identified, reported, escalated and resolved promptly.
• Line managing and providing effective supervision, coordination and planning for the FM Coordinators to ensure a range of facilities services are covered throughout core and extended hours, seven days a week.
• Ensuring the customer experience is at the heart of the services provided by the team. Developing and upskilling staff and seeking to continually improve the facilities services.
• Help to ensure all areas of the library and surrounding buildings are safe, clean, accessible, operational and user-friendly. Monitor feedback, manage faults and issues and escalate as needed. Assisting with the day-to-day collection of statistics via the CAFM system and monitor data to identify any emerging problems or trends.

What will you bring to the role?

• Educated to GCSE English and Maths at grade C or equivalent.
• Experience providing a direct customer support service and the ability to suggest and deliver improvements including developing, interpreting and adapting working procedures.
• Strong ability to support and develop staff.
• Clear customer focus and commitment to delivering a high-quality service and improving the student experience.
• Excellent IT skills with experience of using Microsoft 365 or similar products and a willingness to learn new IT systems.

What we can offer in return:

As a member of our team, you can expect a friendly, open & collaborative working environment and support in your development & wellbeing.

You'll enjoy a range of great staff benefits including:

• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro-rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place.

Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post.

For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number CS-390-26.

Further details:

Job Description
Additional Information