"Facilities Support Co-ordinator"

Job Description:

• Be the key contact for campus facilities services
• Varied role across coordination, admin and customer support
• Support a safe, efficient and well-run campus environment

Ngā kōrero mō te tūranga – About the role

Play a central role in supporting the smooth day-to-day operation of the University by coordinating facilities services and acting as the first point of contact for service requests.

Working within the Property Services team and reporting to the Maintenance Service Delivery Manager, you will provide high-quality customer service while ensuring service requests are accurately captured, prioritised and assigned. This is a varied role combining coordination, administration, stakeholder communication and operational support.

You will manage the flow of facilities requests, support contractor onboarding and site access, and ensure stakeholders are kept informed through clear and timely communication. You will also provide essential administrative and financial support, including work order management, asset data updates, purchase orders, invoicing and reporting.

In addition, you will contribute to service performance by monitoring work progress, supporting KPI reporting, and identifying opportunities to improve systems and processes.

Salary will be in the range of $73,235 to $87,024 per year based on skills, knowledge and experience brought to the position. This is a full-time role (37.5 hours a week), based on our Hillcrest Campus.

For more information on the role please see the position description. For a confidential conversation about the role, please contact Albert Tredoux, Maintenance Service Delivery Manager, on Albert.tredoux@waikato.ac.nz. All applications must be submitted through the online portal, emailed applications will not be accepted.

Ko wai koe? – Who are you?

You are a highly organised and customer-focused administrator who enjoys working in a fast-paced, service-driven environment. You take pride in keeping systems running smoothly, communicating clearly, and ensuring nothing falls through the cracks.

You bring strong administrative experience and are confident managing multiple tasks, systems and stakeholders. You are detail-oriented, proactive, and comfortable working with data, processes and financial transactions.

To be successful in this role you will have:

• Proven experience in an administrative support role
• Strong customer service skills and stakeholder focus
• Excellent organisational skills and attention to detail
• Confidence using Microsoft Office and business systems
• Experience managing workflows, requests or job coordination
• Good communication skills and ability to prioritise effectively
• Strong numeracy skills and ability to work with financial processes
• A full, clean New Zealand driver licence

Experience in facilities, property, or a large organisation environment would be advantageous.

Ko wai mātou? – Who are we?

Property Services manages the University’s campus environment and essential services, supporting teaching, learning and research through safe, well-maintained and efficiently run facilities.

This role sits within Campus Operations and Risk Management, which delivers key services including maintenance, infrastructure, security and operational support.

He aha ngā take me tono mai ai koe? – Why should you apply for this position?

We want you to be part of our success! Our university stands proudly on the world stage as a provider of future-focused, international education and an active player in global research. Our rankings reflect these strengths. Working with us means you’ll enjoy a satisfying work environment with many benefits.

The University of Waikato is distinctive for the diversity of its staff and students and encourages applicants with the relevant capabilities from all backgrounds to apply. Applicants must have the legal right to live and work in NZ in accordance with the NZ Immigration regulations which can be found here.

Ko te Tangata – For the People

The University of Waikato prides itself on the quality of its engagement with the communities that it serves, the provision of a world-class education and the national and international impact of its research. Our policies are guided by the principles of the Treaty of Waitangi and equal opportunity for all.

E herea ana te Whare Wānanga ki te kaupapa kia whakaratohia te mea angitū ōrite ki ngā tāngata katoa.

Applications Close on April 7, 2026

Requisition number: 1003535