Financial Aid Advisor II

Job Description

This position, under the supervision of the Assistant Director in Financial Aid, will provide student-focused service and guidance regarding student aid programs, educational funding options, and the financial aid application process. The person employed in this position will be able to comprehend, interpret, and apply federal and state regulations and university policies related to financial aid and be able to regularly exercise professional judgment. This position will ensure the compliance of current and new procedures and/or processes are followed and adhered to in regard to federal, state, and institutional policies while making financial aid for students readily attainable and as efficient as possible. In addition, the position will be responsible for ensuring that excellent customer service is provided to students within the Enrollment Service Center, allowing for a one stop customer service opportunity.

This position normally works Monday-Friday; 8 a.m. - 5 p.m. May work beyond normal office hours to include evenings, weekends, and peak time periods.

Responsibilities:

• Provides student financial aid counseling in the Enrollment Service Center. This includes meeting with students, answering phone calls, and assisting enrollment service advisors.
• Facilitates student financial aid file review to assist students and families. Duties include assisting students in navigating financial aid applications and reviewing financial aid awards to ensure accuracy and compliance with institutional and governmental guidelines. Understand, interpret, and effectively communicate details of current federal, state, and institutional policies, procedures, and regulations pertaining to financial aid, student employment, and scholarships.
• Attains and maintains knowledge of major programs and establishes administrative procedures to ensure the proper processing and documentation of awards in accordance with federal and state laws, regulations, and university policies.
• Assists the associate directors in revising and/or approving the awarding of financial aid through the specific controls of program policy and guidelines. Makes adjustments if necessary.
• Processes Satisfactory Academic Progress appeals and makes decisions regarding the validity of these appeals and any other steps the student must take to satisfy a judgment rendered to reestablish eligibility for financial aid or scholarships in accordance with established university Satisfactory Academic Progress (SAP) policy.
• Reviews and processes Professional Judgment.
• Assists associate directors with internal audit controls.
• Participate in committees such as Audit, Forms, PPM/SOP, Technology, Testing, Training/Professional Development, SAP, and Social/Retreat in the Office of Financial Aid and Scholarships.
• Assists with monitoring the over-award resolution process. Resolves over-award problems within Banner based on the student receiving additional resources (scholarships and outside resources) after processing of the initial award package.
• Develops effective working relationships with appropriate personnel in administrative/academic support offices (e.g., Admissions, Registrar's Office, Student Business Services, etc.)
• Assists with conducting on and off campus presentations and seminars for students (high school, prospective, admitted, and current) and possibly for professional development training. Events include, but are not limited to Future Jaguar Day and Paying for College. May work at resource tables as requested by a group from TAMUSA, prospective student groups, and others.
• Maintains punctual attendance in accordance with the defined office schedule, and/or as assigned, to facilitate excellent customer service and accurate and timely completion of all components of financial aid administration, e.g., verification, awarding, loan certification, etc.
• Completes assigned goals, tasks, and projects in an accurate and timely manner.
• Performs other duties as assigned.

This document represents the major duties, responsibilities, and authorities of this job and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Required Education and Experience:

• Bachelor's degree or higher in related field.
• One (1) year of related experience.

Knowledge, Skills and Abilities:

• Proficient with common software applications (e.g. Microsoft Word, Excel, PowerPoint)and spreadsheet applications.
• Knowledge of financial aid systems such as Banner.
• Federal Student Financial Aid experience at a previous educational institution.
• Ability to multitask and work cooperatively with others, both internal and external constituents. Oral and written communication skills. Well-developed public presentation skills. Self -starter, exercising initiative. Detail and goal oriented. Ability to organize and make decisions. Customer Service skills.
• Ability to work individually or as a team.
• Ability to relate well with a students.

Other Requirements:

Requires some evening and weekend work.

Applicant Instructions:

Please make sure to provide the following documents:

• Cover Letter
• Resume / CV
• Professional References

For detailed instructions on how to apply for any position on our website, please use the following link:

http://www.tamusa.edu/humanresources/job-opportunities/index.html

Summary of Employee Benefits:

www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf

Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities.

Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058.

In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Organization

Texas A&M University-San Antonio (A&M-SA) is a contemporary university that reflects the diverse and heritage-rich community it serves. Founded as the first upper-division institution of higher education in South San Antonio in 2009, A&M-SA today is a comprehensive four-year university offering high-quality, affordable education.

From fall 2008 to fall 2017, enrollment has grown 340 percent. The University currently serves nearly 6,500 students and has graduated more than 8,000 alumni. The student body is 60 percent female and 72 percent Hispanic. Approximately 77 percent of students are the first in their family to attend college.

Since becoming president of A&M-SA in 2015, Dr. Cynthia Teniente-Matson has forged an audacious strategic plan for the University to fulfill its mission and bring to life its core values while achieving several important goals, including becoming a national model for student and academic success.

Through the University's 26 undergraduate degrees and 13 graduate degrees, students can pursue a wide variety of in-demand fields, such as education, business, information technology and cyber security, criminology and biology. A&M-SA equips students with the knowledge, marketable skills and high-impact educational experiences that prepare them for rewarding careers, responsible global citizenship and lifelong learning.

With unprecedented enrollment growth, small classes, flexible schedules and in-demand degrees, A&M-SA is making the dream of higher education a reality for students in the San Antonio community and beyond.

Fast Facts:

• A&M-SA offers the lowest undergraduate tuition among four-year universities in San Antonio: $8,216 average cost per year (tuition and fees for spring and fall semesters for 15 credit hours/semester)
• A&M-SA is a Military EmbracingTM university; 1 in 6 of our students is military connected (veterans, active-duty, spouses or dependents)
• The National Security Agency (NSA) designated A&M-SA as a National Center for Academic Excellence in Cyber Defense Education (CAE-CDE) through the year 2022. This prestigious designation puts the University among a select group of institutions nationwide meeting rigorous federal standards.
• 20:1 student to teacher ratio

Accreditation

Texas A&M University-San Antonio (A&M-SA) is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award baccalaureate and master's degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097, call 404-679-4500 or visit http://www.sacscoc.org for questions about the accreditation of A&M-SA.