Department: Enrollment Mgt - Office of Student Financial Aid & University Scholarships - 240500
Minimum Qualifications
Graduation from high school and one year of related office experience; or an equivalent combination of education and experience.
Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions
The Financial Aid Advisor/Reception Representative duties include creating a welcoming environment for students and families as they arrive in the office, managing front-line student workers, ensuring the front desk is staffed, fielding phone calls and emails from students and parents, diagnosing problems and concerns based on knowledge of financial aid application and eligibility processes, providing basic advising and resolution, discerning and appropriately routing complex and higher-level inquiries and situations, using an open-ticket system to track and route inquiries, and researching systems and resources as appropriate. Duties also include identifying unique concerns and trends, and advising management. Additional administrative support may be required in other functional areas within the office, including call center backup, digital imaging, and other processing tasks.
The Financial Aid Advisor/Reception Representative is responsible for accurately and professionally answering first-line financial aid application and eligibility questions in a high-volume, fast-paced customer contact center. Responses must follow federal, state, and institutional rules and regulations and align with training and management guidelines. The position requires computer proficiency, strong keyboarding skills, excellent oral and written communication skills, strong analytical skills and attention to detail, use of good judgment and tact, and a positive, helpful customer orientation.
Knowledge, Skills, & Abilities Required for this Position
- The position requires computer proficiency, strong keyboarding skills, excellent oral and written communication skills, strong analytical skills and attention to detail, use of good judgment and tact, and a positive, helpful customer orientation.