Preferred Qualifications

• Bachelor's degree and one year of financial aid experience.
• Excellent computer and technology skills.
• Experience working under regulatory guidelines.

Essential Functions and percent of time

• Review professional judgment appeals (SAP, FAFSA, Dependency, UY, and consortium).
• Complete FAFSA verification.
• Resolve conflicting information.
• Audit accuracy of student financial aid data relating to FAFSA verification, and professional judgment.
• Manage and execute alternative and campus-based loan processes, policies, and procedures.
• Process release of information requests within FERPA and record retention policies.
• Initiate process and policy changes when needed.
• Work with the management team to assess risks and internal controls by identifying areas of non-compliance.
• Review federal guidelines for all financial aid related professional judgment and verification topics on at least an annual basis.
• Provide updated training to functional and customer service staff.

• Investigate complaints and resolve problems.
• Provide financial aid assistance to RaiderConnect.
• Monitor and respond to general office emails.
• Assist students through written and oral communication.

Essential Functions and percent of time (cont'd)

• Represent the department, division, or university on various committees internal and external to the university.
• Handle special projects as assigned.

Working Conditions

First Consideration Date: 03/10/2026

Preferred Qualifications

• Bachelor's degree and one year of financial aid experience.
• Excellent computer and technology skills.
• Experience working under regulatory guidelines.

Essential Functions and percent of time

• Review professional judgment appeals (SAP, FAFSA, Dependency, UY, and consortium).
• Complete FAFSA verification.
• Resolve conflicting information.
• Audit accuracy of student financial aid data relating to FAFSA verification, and professional judgment.
• Manage and execute alternative and campus-based loan processes, policies, and procedures.
• Process release of information requests within FERPA and record retention policies.
• Initiate process and policy changes when needed.
• Work with the management team to assess risks and internal controls by identifying areas of non-compliance.
• Review federal guidelines for all financial aid related professional judgment and verification topics on at least an annual basis.
• Provide updated training to functional and customer service staff.

• Investigate complaints and resolve problems.
• Provide financial aid assistance to RaiderConnect.
• Monitor and respond to general office emails.
• Assist students through written and oral communication.

Essential Functions and percent of time (cont'd)

• Represent the department, division, or university on various committees internal and external to the university.
• Handle special projects as assigned.

Working Conditions

First Consideration Date: 03/10/2026