Financial Aid Assistant

Job Details

Position Purpose:
The Financial Aid Assistant supports learning by in taking financial aid documents and assisting in financial aid processing tasks. This position also provides customer service to our students and their families through email, phone, and in person. The Financial Aid Assistant performs these duties consistent with the university’s mission, accreditation standards, and regulatory guidelines.

Core Competencies:

1. Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
2. Upholds the Mission Statement: Aurora University is an inclusive community dedicated to the transformative power of learning. As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives. Our singular goal is to empower our students to achieve lasting personal and professional success.
3. Handles all information with tact and discretion and recognizes the confidential nature of university business.
4. Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions:

• Processes mail from all acceptable submission methods, which includes evaluating and entering the information into Colleague and importing and indexing the documents correctly into the student’s electronic file.
• Assist the Senior Financial Aid assistant in coordinating all information necessary for the transmission of offer letters to students.
• Imports all students’ FAFSA records and verifies accuracy of status in the Colleague system. This is required to start the financial aid process for each student.
• Responds to emails from the main financial aid email account.
• Covers the front desk, answer phone calls, and greets students and parents.
• Provides customer service on assigned days via answering all calls coming through the main line.
• Provide backup coverage to the Senior Financial Aid Assistant.
• Perform other duties as assigned

Essential Job Requirements:
Education: High School diploma.
Experience: One to three years’ experience providing administrative support, preferably in a higher education setting.
Skills:

• Must have attention to detail.
• Ability to manage and complete multiple responsibilities, in a fast paced work environment, with a high degree of independent organization.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to handle confidential information.
• Ability to interact with a diverse group of faculty, staff, students, and parents and to develop strong working relationships with colleagues, staff, administrators, students, and the general public.
• Strong proficiency using a computer. Able to learn and utilize computer systems and applications.

Physical Requirements: Ability to move about campus and spend long periods of time at a computer work station. Ability to interact via telephone, in person, and via electronic media.

The anticipated pay rate for this position is $16-$18 per hour. This compensation is subject to change at the sole discretion of the university, based on institutional needs.