Coordinator II, Communications Financial Aid

Job Details

Commitment to Mission
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

Campus Marketing Statement

Lone Star College-System Office, University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas 77070-2607.

Job Description

PURPOSE AND SCOPE:

The Coordinator II, Communications Financial Aid (FA) provides oversight and facilitation of day-to-day and some long-term operations by creating, modifying, and maintaining financial aid communications to ensure accuracy of information. Ensures Lone Star College Financial Aid remains in compliance with policies, procedures, and a variety of local, state, and federal regulations. Participate in and plan, develop, evaluate, and improve student and staff communications.

ESSENTIAL JOB FUNCTIONS:

1. Create, test, maintain, modify, and process highly complex mass communications using Campus Community Module in People Soft
2. Collaborate with System Marketing and Digital Services in the development and maintenance of LSC Financial Aid programs through the design of the Financial Aid website, DMS TV monitors, social media, LSC Homepage, and MyLoneStar portal
3. Maintain the LSC Financial Aid website, ensuring the content remains current
4. Assists in developing and managing the Financial Literacy Program by creating educational materials and presentations, leading workshops and virtual sessions, tracking participation, evaluating the program's impact, and overseeing the resources needed to sustain and improve the initiative
5. Develops, maintains, and enhances the Financial Aid SharePoint site, ensuring timely updates and the accurate posting of relevant information, resources, and communications for staff
6. Assist with the distribution of student and staff newsletters with timely information on processes, deadlines, policy updates, events, and other relevant Financial Aid content
7. Create, modify, open and close Financial Aid forms as requested
8. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong attention to accuracy and detail
• Excellent knowledge of general office and software applications
• Possess excellent organizational skills
• Strong multi-tasking abilities with the ability to prioritize duties
• High level of customer service

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• Associate degree or higher and at least 3 years of experience, or an equivalent combination of education and experience
• Must be in good standing with the Department of Education