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The Financial Aid Coordinator supports the daily operations of the
Financial Aid Office by managing assigned financial aid processing
functions and providing high-quality service to students and
families. Primary responsibilities include ISIR processing, COD
file management, Veterans Affairs (VA) benefits, Wisconsin state
award processing, and assisting students and families with
financial aid questions.
Responsibilities
Process and monitor COD inbound and outbound files, including
identifying and resolving errors and rejected records.
Process, review, and approve ISIRs and identify records
requiring corrections or additional documentation.
Coordinate processing and reporting related to Wisconsin state
awards.
Support the administration and certification of VA education
benefits.
Assist students and families with financial aid questions in
person, by phone, and via email.
Explain financial aid requirements, awards, FAFSA information,
required documentation, and next steps.
Maintain accurate student records and documentation in
accordance with federal, state, and institutional
requirements.
Monitor assigned processing queues and reports to ensure timely
and accurate completion of financial aid processes.
Collaborate with Financial Aid and other campus offices to
resolve student issues and support effective service.
Assist with other financial aid processing and office
responsibilities as assigned.
Qualifications
Bachelor’s degree required.
Strong attention to detail, organization, and accuracy.
Excellent written, verbal, and interpersonal communication
skills.
Strong customer service skills and ability to work effectively
with students and families.
Ability to work independently while contributing effectively to
a team.
Ability to handle confidential information with
discretion.
Proficiency with technology and ability to learn financial aid
and student information systems.
Previous higher education, financial aid, or student services
experience preferred.
About Carthage
Located on the shore of Lake Michigan in the thriving
Chicago-Milwaukee corridor, Carthage College blends the best
liberal arts traditions with desirable degree programs,
transformative learning opportunities, and personal attention from
dedicated faculty and staff. Our beautiful campus, an 80-acre
arboretum with stunning lake views, is home to 2,600 undergraduate
students and 200 graduate students. Founded in 1847, Carthage is
consistently named a Best Midwestern College by The Princeton
Review and a Most Innovative School by U.S. News & World
Report. All Carthage employees play a vital part in the success of
our students, as we work together to create an environment where
all can achieve their true potential. Grow with Carthage.
Carthage College is an equal opportunity employer (EOE) dedicated
to the goal of building a culturally diverse community. We welcome
applications from a broad spectrum of people, including members of
ethnic minorities, women, veterans, and individuals with
disabilities. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, gender
expression, gender identity, sexual orientation, national origin,
protected veteran status or status as an individual with a
disability.
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