Financial Aid Counselor 1

Job Details

Financial Aid Counselor 1

Job ID: 297079
Location: Summerville Campus
Full/Part Time: Full Time

About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.

Job Summary

The Financial Aid Counselor 1 position is responsible for determining eligibility for all aspects of federal, state, institutional, and other sources of student financial aid processed, and works closely with students and other parties who play a role in providing educational support for students. The Financial Aid Counselor 1 will support the persistence and retention of students receiving financial aid benefits through counseling students and the processing of records in a timely manner, advocating on behalf of the student when it is needed, and supporting the goals of the Division of Enrollment and Student Affairs and the Office of Student Financial Aid.

Responsibilities

• COUNSELING: Counsel students and families regarding financial aid eligibility and advise on aid programs, distribution of aid, and renewal requirements.
• CUSTOMER SERVICE: Assist students and families with the completion and submission of required documentation.
• RECORD MAINTENANCE: Use problem-solving skills to determine resolutions to records not loading or transmitting to the Department of Education (DOE) or state agency and/or Banner.
• FINANCIAL AID PROCESSING: Assist with the review and processing of student aid for accuracy and to ensure compliance with the federal, state, and institutional policies and procedures.
• VARIOUS PROJECTS: Assist with various financial aid projects and functions that align with the university and department's mission.

Required Qualifications

Bachelor's degree from an accredited college or university and one year of financial aid or related work experience, such as higher education or customer service required.

Preferred Qualifications

Prior experience with Department of Education software (i.e., National Student Loan Data Systems [NSLDS], Ed Connect, etc.), FA module of Ellucian Banner, and CampusLogic.