Financial Aid & Scholarships Assistant II

Essential Duties:

1. Provide front-line customer service in person, by phone, and via email; respond to general questions regarding financial aid and scholarship policies and processes, referring complex inquiries to appropriate staff.
2. Under the supervision of the direct supervisor, manage the intake and processing of financial aid and scholarship documents; collect, review, upload, and distribute forms; update tracking requirements; and maintain document imaging systems.
3. Assist with the verification process by reviewing information in Banner and Workflow systems for accuracy and communicating with applicants regarding outstanding requirements.
4. Maintain current knowledge of federal, state, and institutional financial aid policies and procedures.
5. Assist with the training and oversight of student workers.

Knowledge, Skills and Abilities:

• Demonstrated customer service mindset with the ability to provide professional, responsive, and student-centered support.
• Strong verbal and written communication skills with the ability to build and maintain positive professional and interpersonal relationships.
• Ability to work both independently and collaboratively as an effective member of a team.
• Knowledge of federal, state, and institutional financial aid programs, as well as financial aid and scholarship philosophies, policies, and fundamental procedures.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience working in an office environment with customer service responsibilities.
• Ability to perform effectively in high-volume or high-stress situations.
• Working knowledge of general financial aid and scholarship policies and processes.

Preferred Qualifications:

• Completion of college coursework and/or experience in a higher education setting.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or status as a protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Angelo State University is committed to providing reasonable accommodations to ensure equal access to employment opportunities for qualified individuals with disabilities. We are committed to ensuring that a qualified individual with a disability has the same rights and privileges in employment as non-disabled employees. If an accommodation is requested for the job application process, please contact our office at (325) 942-2168 or email us at hr@angelo.edu

Posting Number: S1174P

Open Date: 09/18/2026

Desired Start Date: 10/02/2026

Open Until Filled: Yes

Organization

About Angelo State University
Located in the heart of Texas, Angelo State University is a dynamic institution of higher education and the second-largest campus in the Texas Tech University System. A regional comprehensive institution granting bachelor’s and master’s degrees and four doctorates, Angelo State has been recognized annually by The Princeton Review as one of the nation’s “Best Colleges” since 2010 and by the Chronicle of Higher Education one of the “Great Colleges to Work For” since 2015. Serving more than 12,000 students, ASU offers more than 100 majors and concentrations through our six colleges.

As more than half of ASU’s graduates each year are first-generation college students, they bring the motivation and work ethic that complement the commitment of ASU’s faculty to teaching and scholarship. ASU’s community of professionals is dedicated to preparing students to strive for success in their careers, to contribute to the growth of their communities, whether local or global, and to pursue the common good of society.

ASU’s 19:1 student-to-faculty ratio provides for personalized learning and results in accomplished graduates. The success of ASU alumni in graduate and professional school is superb and best exemplified by the average acceptance rate of 80 percent for medical school, compared to the national average of 45 percent.

Angelo State is an NCAA Division II and Lone Star Conference member with highly competitive men’s and women’s athletics teams in 15 sports. The ASU Rams baseball team won the 2023 NCAA Division II National Championship, the fifth national title in school history.

Location
San Angelo is at the center of a thriving community of 100,000 people in west-central Texas. It straddles the boundary between the Texas Hill Country and West Texas and offers the amenities of both, including rivers, lakes and boundless skies with dramatic sunsets. Situated on the banks of the Concho River, San Angelo has been named an “Outstanding Main Street City” by the National Main Street Center and one of the nation’s “Best Small Places for Businesses and Careers” by Forbes magazine.

The city has commuter air service from American Airlines and is within comfortable driving distance of Dallas, Fort Worth, Austin, San Antonio and Lubbock. San Angelo offers the amenities of big city living with the slower pace, affordable cost of living and friendliness of a small town. With a host of shopping outlets, restaurants, arts, cultural events, movies, and outdoor recreation and family-oriented events, San Angelo has something for all tastes and interests.

History
The institution was founded in 1928 as San Angelo Junior College and then changed the name to San Angelo College in 1932. The campus was moved from its original downtown location to its current site in 1948. By an act of the 58th Session of the Texas Legislature, the institution was designated as Angelo State College in 1965, the year it became a four-year, state-supported institution. The name was changed to Angelo State University in 1969. On Sept. 1, 2007, Angelo State University became a member of the Texas Tech University System.

Academics
Angelo State offers on-campus and online courses through six colleges: Arts and Humanities; Business; Education; Health and Human Services; Science and Engineering; and Graduate Studies and Research. The university is recognized for its strong undergraduate programs overall, and its computer science and commercial aviation programs recently earned prestigious certifications from the National Security Agency and Federal Aviation Administration, respectively. ASU also features a vibrant Honors Program, support programs for first-generation and former foster care students, and a thriving Center for International Studies.

The university is also known for incorporating faculty-mentored research into many undergraduate offerings. Students from academic departments across campus annually present their research projects at ASU’s Student Research Symposium, and many of them also travel to present their findings at professional conferences at the regional and national levels.

Additionally, competitive student academic teams regularly win top awards in such fields as animal science and agriculture, civil and mechanical engineering, political science, business management and artificial intelligence.

Campus
Angelo State University’s campus is situated on 274 acres in the center of San Angelo and is lined with native live oak and pecan trees. In addition to being one of the prettiest campuses in the region, it is one of the safest in Texas and features ultramodern facilities with state-of-the-art technology support. ASU is home to one of only two State of Texas Data Centers, which provide sophisticated computer processing and disaster recovery services for agencies and universities, and to the state’s first Regional Security Operations Center that provides cybersecurity services for municipal and state agencies and private entities.

The university’s newest facility, The Nexus at Angelo State, will further enhance ASU’s research, cybersecurity and artificial intelligence infrastructure. It will consolidate our Research and Innovation Hub, Kay Bailey Hutchison Institute, AI Center of Excellence and Regional Security Operations Center into one central location.

Additionally, the university operates the 6,000-acre ASU Ranch with a Management, Instruction and Research Center that includes state-of-the-art instructional and lab facilities for meat production, food safety, animal science, ag education and agribusiness.

Working at Angelo State University
Community and Ram Family are terms often used to describe Angelo State University. These apply directly to the work culture, where fundamental traits such as a strong work ethic, communication, caring, loyalty, teamwork and integrity permeate the organization of approximately 1,100 employees. While traditions exist at ASU, so does vision, vision to improve programs and to adapt to society's needs.

Angelo State University offers comprehensive benefits, retirement and work/life programs designed to meet the needs of employees and their families. Employee amenities include fitness and dining facilities, tuition reimbursement for staff members, dependent scholarships and free internet access service.

Angelo State University offers job opportunities in teaching, information technology, athletics, student programs and administrative support, to name a few. The university’s employee community is dedicated to preparing and supporting students to discover the potential in their lives and their communities. ASU invites interested individuals to search for job opportunities at angelo.edu.

Angelo State University is an equal opportunity employer and seeks to build a workforce representative of its community.