"Financial Aid & Scholarships Counselor"

Financial Aid & Scholarships Counselor

Company:
Auburn University

Job Location:
Auburn University, 36849-5207

Category:
Financial Aid

Type:
Full-Time

Salary Range: USD $36,640.00/Yr. - USD $69,760.00/Yr.

Locations: Auburn University, Alabama

Categories: Financial & Business Operations

Job Type: Non-Faculty

Position Type: Full-Time

Department: Fin Aid & Scholarships-Admin

Associated Division: VP for Enrollment Management

Req ID: 8259

Overview

The VP for Enrollment Management is hiring a Financial Aid & Scholarships Counselor I/II/III to provide front-line support and routine advising to students and families on financial aid and scholarship opportunities and processes. This role also supports outreach efforts, including orientations, recruitment events, and financial aid workshops.

The position focuses on delivering excellent customer service by providing accurate information, referring more complex issues to senior staff, and maintaining documentation in compliance with federal, state, and university policies.

Responsibilities

• Provide direct, scheduled advising to students and families on financial aid and scholarship opportunities, application processes, eligibility requirements, award adjustments, renewal criteria, educational costs, and funding options. Ensure awareness of the various financial aid sources during counseling sessions by providing individualized information and answering their questions regarding financial aid sources.
• Interpret and apply federal, state, and institutional policies to counsel students on aid eligibility, verification, and satisfactory academic progress requirements, while supporting students in resolving routine issues by evaluating documentation and developing recommendations within established guidelines.
• Serve as part of a team that provides general ad-hoc support regarding financial aid and scholarship opportunities, application processes, eligibility requirements, award adjustments, renewal criteria, educational costs, and funding options to students and families via in-person, phone, and virtual interactions.
• Represent the office at orientations, recruitment events, financial aid workshops, and high school presentations by delivering presentations to prospective and current students, parents, families, and counselors.
• Serve as an active member of financial aid and scholarship-related committees, including scholarship selection, satisfactory academic progress (SAP) appeals review, and professional judgment reviews. Exercise independent discretion in making recommendations to leadership regarding student eligibility and appeal outcomes based on regulatory guidance and professional judgment.
• Maintain competency and professional currency by engaging in self-directed reading, establishing professional contacts with colleagues, and participating in professional training and courses.
• Ensure the accurate documentation of student interactions in adherence to FERPA regulations and internal policies.
• Perform reviews and audits of work completed by oneself to ensure accuracy and compliance, and recommend changes based on workflow and productivity concerns.

Qualifications

Level I:

• Bachelor's degree-no specific discipline

Level II:

• Bachelor's degree-no specific discipline
• 2 years of experience in financial aid, scholarships, advising and/or coaching students, student recruitment, accounting, banking or finance, enrollment services, or financial services.

Level III:

• Bachelor's degree-no specific discipline
• 4 years of experience in financial aid, scholarships, advising and/or coaching students, student recruitment, accounting, banking or finance, enrollment services, or financial services.

Desired Qualifications:

• Experience with Banner, Slate, and/or scholarship management systems (e.g., AcademicWorks or Blackbaud Award Management).
• Prior experience serving on scholarship, appeals, or professional judgment committees.

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We're Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!

Equal Opportunity Compliance Statement

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