Job Summary

This position reports to the Assistant Director of Financial Aid. Duties and responsibilities include but are not limited to, the following:

Duties/Responsibilities

• Provides information and counseling to students regarding various types of Federal and State financial aid, as well as Scholarships.
• Monitors individual student awards. Resolves data conflicts and over awards.
• Responsible for processing state waivers and exemptions, as well as maintaining knowledge of current regulations and procedures.
• Requests additional documents; verifies information; awards aid; processes award or denial letters and checks for satisfactory academic progress.
• Oversees the federal verification and subsequent ISIR review process, as well as monitoring/processing suspense files.
• Responsible for ensuring Satisfactory Academic Progress (SAP) policies and regulations are being met; this includes running SAP reports, manually calculating/reviewing SAP on student accounts, reviewing and making appeal decisions, check to see if students meet academic plans, etc.
• Processes originations and disbursements of students receiving Federal financial aid.
• Manages the administrative responsibilities of the Federal and State Work Study Programs.
• Responsible for community outreach and updates materials for in-office and public consumption.
• Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided.

OTHER JOB FUNCTIONS

Perform other appropriate duties as may be determined by the Director or Assistant Director of Financial Aid.

QUALIFICATIONS/EXPERIENCE

• H.S. diploma or equivalent required. Associate degree or higher preferred
• Must possess excellent customer service and communication skills.
• Working knowledge in Microsoft Office applications, office administrative procedures, desktop and laptop computers, copiers, scanners, and normal office equipment
• Possess good time management skills

PREFERRED QUALIFICATIONS

• Two years of financial aid experience or work directly related to student services.
• Experience with the Free Application for Federal Student Aid (FAFSA) and Texas Application for State Financial Assistance (TASFA)
• Knowledge of the Federal Verification Process
• Experience with Ellucian Banner, NSLDS, COD, and FAA Access

SKILLS/ABILITIES

• Experience in Microsoft Word, Excel, and PowerPoint
• Able to work independently, but also has the ability to function effectively as a team member
• Able to deal with stress and schedule of peak seasonal workload
• Able to work some nights and weekends