"Financial Aid Support Specialist"

Job Vacancy Announcement

Position Information

Position Title Financial Aid Support Specialist Position Type Staff Department Student Affairs FLSA Non-Exempt Union/Non Union Union Full Time or Part Time Full Time Grade 6 Salary Range Hiring Salary Range $34,496-$37,946/Annually Fixed Term/Tenure Track (Faculty Only) Regular or Temporary Regular Job Description Summary Maintain a comprehensive basic knowledge of all federal, institutional, and state policies, procedures, and regulations. Greet visitors, address student questions and needs, route students to coordinators appropriately. Maintain daily intake count of students who visit the office or schedule virtual appointments through navigate. Minimum Qualifications EDUCATION AND EXPERIENCE

• High School diploma, GED, or equivalent required.
• Two years of customer service experience working with a diverse population required, preferably in a community college or higher education setting.
• Associate degree preferred

Criteria CRITERIA : The following criteria, which are not the sole criteria used in the final hiring decision, will be used to review the applications of those persons who meet the stated minimum qualifications and to select those qualified applicants who will be interviewed. Other information and observations made during the interview process may be considered in the selection process. A Resume/CV and cover letter are required with the application. Please ensure that your documents address the criteria listed below for this position. ESSENTIAL DUTIES :

• Serves as first line of interaction for parents and students entering the financial aid office. (Office average over 800 visitors a day).
• Provides general financial aid information in keeping with federal regulations, application, and office processes and procedures.
• Review incoming documents for accuracy for over 15,000 applicants.
• Retrieves message and return phone calls.
• Maintains adequate supply of applications, brochures, and other information in public area.
• Provide assistance to students completing the FAFSA application on the web.
• Completes and certifies all third-party verification forms including secondary confirmation requests such as Department of Rehabilitation Services and consortium agreements.
• Assist with document imaging and posting documents to the college database, Colleague.
• Assist with call campaigns to support registration efforts
• Assist with undeliverable funds reports
• Assist with the presentation of financial aid workshops.
• Assist students with the application process
• Provides optimal customer service.
• Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of working with automated systems.
• Ability to produce material accurately and in a timely manner through the use of Microsoft Office.
• Ability to perform detailed work independently, as well as in the team environment.
• Working knowledge of Colleague or another financial aid management system is preferred.
• Knowledge of standard office software and the ability to navigate computer systems efficiently
• Customer service skills

Job Requirements PHYSICAL REQUIREMENTS Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine. No significant climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping and repetitive motions OTHER REQUIREMENTS

• Ability to communicate effectively in spoken and written standard English.
• As required by the 1986 Immigration Act, be prepared to present acceptable documentation showing your identity and that you are a U.S. citizen or an alien who is authorized to work.
• A background investigation will be conducted prior to the offer of employment. A signed authorization for the release of personal information will be required if selected for an interview.

ACCOMMODATIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential job duty. Prince George’s Community College provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Accommodation determinations are made on a case-by-case basis. If reasonable accommodation is needed, please contact the ECT department Is Background Check Required? Yes Is the incumbent responsible for working with minor children or directly engaging with minor children on campus? Yes

Posting Detail Information

Posting Number PGCC230711/12 Open Date 10/18/2025 Close Date Open Until Filled Yes Background Check Statement Prince George’s Community College is committed to providing a safe campus community. PGCC conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, education verification, and when appropriate, a financial (credit) report or driving history check. Special Instructions to Applicants

• This position offers a comprehensive benefits package, including paid time off, paid holidays, retirement plans, and health and welfare coverage.
• This position is eligible for overtime and shift differential pay

Application Status: you will receive an email acknowledging receipt of your application, upon which time no further communication occurs unless selected for an interview or the position is filled. If recommended for hire, communication is immediately sent to your references listed on your application. Also, you will receive an email notification from HireRight requesting you to submit authorization to complete a background investigation.