"Financial Coordination Supervisor"

Job Summary

Oversee the administrative operations and staff management for the Credit/Collections areas for the Dental College of Georgia. Plan, coordinate, supervise, and work in this area, ensuring that all duties are handled timely, efficiently, and with accuracy. Preparation of daily deposit. Ensure collections of amounts owed on accounts and forwarding accounts to collection agencies as needed. Point person in DCG for campus Business Office and liaison for outside collection agencies.

Responsibilities

The duties include, but are not limited to:

PAYMENTS:

Supervises, coordinates, and participates in the preparation and presentation of Budget Plans or payment options for proposed treatment plans to patients ensuring that the patient is fully educated regarding the options available to increase acceptance of treatment. Collect insurance information, multiple treatment plans from various providers or departments, and organize the information for the presentation of available payment options for the patient. This will include explaining or discussing in detail, the patient's current balance if applicable, the fees for proposed procedures, phases of treatment, applicable insurance benefits, and policies for payment at The Dental College of Georgia with the patient, dental student, resident, faculty member, or other staff.

CLINICS:

Work with clinics to provide proper training for students, residents, and faculty of DCG policies and procedures. Manage resources in Business Office to ensure maximum efficiency, productivity, and customer service. Running incidental reports as needed.

PATIENT REFUNDS:

Supervise, prepare, and process patient refunds for all accounts. Review each account for charge accuracy and treatment completion. Determine the appropriate amount and forward the request to the Director of Patient Financial Management for approval. Apply the needed adjustment and forward the refund to the patient.

DAILY DEPOSIT:

Preparation of daily deposit and submitting information to campus Business Office and DCG management. Monthly verification of deposits and petty cash. Also, semi-annual reporting of student patient A/R to appropriate AU departments and submission for state approval of bad debt write-offs on student patient accounts. Enter necessary monthly adjustments to accounts. Serve as point of contact for applicants to Ryan White program.

REVIEW ACCOUNTS:

Review accounts for recommendations of possible legal actions and turn them over to collection agencies. Serves as liaison with outside collection agencies and bankruptcy courts. Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status.

COLLECTIONS:

Supervises, coordinates, and participates in collection of delinquent accounts and patient account audits. Manage patients' inquiries into accounts and complaints. Responds to inquiries, researches, and resolves problems related to patient accounts. Work with students, residents, and faculty to ensure accuracy of charges and account balances. Corrects errors to ensure patient accounts are accurate and review accounts, and enter necessary adjustments. Reviews collection reports to ascertain status of collection balances outstanding and to evaluate effectiveness of current collection policies and procedures

OTHER:

Perform all other job duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in a related field and two years of relevant experience.
OR
Associate's degree from an accredited college or university in a related field and five years of relevant experience.

Preferred Qualifications

Preferred Education: Bachelors degree from an accredited college or university in business or related field.
Preferred Experience: Previous experience in a dental office. Fluency in Spanish highly desired.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases
SKILLS
Excellent interpersonal, verbal, and written communication skills
ABILITIES
Ability to maintain confidentiality