University of Delaware
Equal Employment Opportunity Statement
The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at
http://www.udel.edu/aboutus/legalnotices.html
Job No: 503782
Work Type: Staff
Location: Newark, DE
Categories: Academic Administration, Student Affairs &
Services, Full Time
Pay Grade: 28N Context of JobUnder the limited
direction of the Director of Student Billing, the Financial
Coordinator ensures the accuracy, integrity, and compliance of all
student accounts, third-party billing, and student refunds. This
role is critical in managing third-party billing processes,
processing student and scholarship refunds, overseeing veteran
returns, and maintaining accurate and compliant financial
records.
The Financial Coordinator serves as the primary financial liaison
between campus departments and internal stakeholders, facilitating
clear communication, resolving discrepancies, and supporting the
efficient administration of refunds and third-party billing
operations.
Major Responsibilities 1. Student Third-Party
Billing Management
- Oversee Third-Party Billing programming and system setup,
including new organization onboarding and term-based
configurations.
Manage Third-Party advancements on a term-by-term basis.
Perform ongoing reconciliation of Third-Party billing each
term, ensuring Letters of Credit are current and compliant with
university policies and third-party agreements.
Communicate regularly with students and sponsoring
organizations to ensure accuracy and completeness of Letters of
Credit and contractual documentation.
Serve as liaison to the Treasury Office for Third-Party
invoicing and refund processing.
Management of Cooperative Tuition Exchange.
Reconcile student tuition and fee charges within the student
accounts system, ensuring accurate posting and timely resolution of
discrepancies.
2. Student Refund Management
- Manage student refunds, ensuring timely and accurate
processing.
- Management of refund Webform and updates
- Administer Title IV and Title IV Plus refunds in full
compliance with federal regulations.
- Process scholarship refunds, oversee veteran-related returns,
and maintain accurate, compliant financial records.
- Lead the review and resolution of student refund inquiries from
TDX, SFS Team and shared tracking tools, partnering with Accounts
Payable and Finance to resolve issues efficiently and improve
processing timelines.
- Reconcile uncashed checks exceeding 90 days and coordinate with
Accounts Payable and Finance to initiate stop payments and
reissuances.
- Monitor and manage student refund indicators within the student
information system.
- Conduct daily credit balance analysis and liaise with the
Treasury Office for payment confirmations.
- Collaborate with the Financial Aid Office to confirm loans,
scholarships, and disbursement activity.
3. Interdepartmental Communication
- Act as liaison between Accounts Payable, Finance, SFS
Operations/Advising, Treasury (Cashier's Office), Financial Aid,
and other departments as needed.
- Coordinate regularly with internal offices to ensure student
account information is accurate and discrepancies related to
charges, payments, and refunds are resolved promptly.
- Communicate with Third-Party billing students to ensure timely
renewal and accuracy of Letters of Credit each term.
- Partner with the Communications team to distribute
notifications regarding Third-Party billing renewals and Title IV
refund processes.
- Support student billing operations to ensure accurate account
management.
- Collaborate with the Data Analyst and Director of Student
Billing to recommend and implement system and process
enhancements.
4. Policy Compliance and Record Keeping
- Ensure all Third-Party billing, refund processes, and
communications comply with institutional, federal, and state
regulations.
- Monitor changes in financial regulations and billing policies
to maintain compliance and implement updated procedures as
necessary.
5. Miscellaneous
- Maintain, analyze, and report financial data using PeopleSoft,
Tableau, and Excel.
- Develop and implement short-term goals, objectives, and
operating procedures to improve workflow efficiency.
- Perform additional job-related duties as assigned.
Qualifications
- Bachelor's degree with two years of related professional
experience, or an equivalent combination of education and
experience. Degree in Accounting, Finance, or related field
preferred.
- Analytical, detail-oriented, and quality-driven professional
with a strong focus on accuracy.
- Experience gathering data from multiple sources and compiling
and analyzing information with a high level of precision.
- Strong working knowledge of word processing, spreadsheet,
database, and presentation software.
- Tableau reporting tools and PeopleSoft student systems
experience preferred.
- Effective interpersonal skills with the ability to build and
maintain positive working relationships.
- Effective organizational, problem-solving, and written and
verbal communication skills.
- Ability to work independently, prioritize tasks effectively,
manage multiple responsibilities, and adapt to changing
deadlines.
- Skill establishing, implementing, and enforcing policies and
procedures.
- Experience in student accounts and/or higher education
financial aid environments preferred.
- Collaborative team player who thrives in fast-paced
environments.
- Committed to fostering a cooperative and productive work
environment.
Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI
and VII of the Civil Rights Act of 1964, and other applicable
statutes and University policies. The University of Delaware also
prohibits unlawful harassment including sexual harassment and
sexual violence.
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