Job Summary
Reporting to the Director of Residential Dining Operations, the Floating General Manager provides leadership and oversight to residential dining facilities. This position may be assigned to different HUDS residential dining locations based on operational needs and may provide temporary or ongoing management coverage, support, or leadership at one or more locations. The Floating General Manager has primary responsibility for the operational aspects of a quality dining service program and for providing maximum customer satisfaction to students, Faculty Deans, faculty and University guests.
The Floating General Manager may be assigned to one or more residential dining units and provide short-term or ongoing coverage at various locations. Assignments and work locations may change in response to operational needs, including staffing coverage, special events, seasonal demands, and other priorities. This position requires schedule flexibility and the ability to adjust work hours and locations as needed.
Job-Specific Responsibilities
Responsibilities include, but are not limited to:
Employee and Labor Management
Provide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.
- Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit.
- Develop and maintain professional relationships with Union Shop Stewards.
- Interview candidates and hire based on approved staffing pattern. Complete probationary employee evaluation form as required.
- Ensures performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings. Conduct annual performance evaluation for exempt staff (Customer Service Manager, Operations Manager, Chef Production Manager, etc.).
- In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure.
- In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures.
- Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement.
- In collaboration with Management Team, ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure.
- Assist with the development and implementation of new policies, procedures and trainings.
Operational Management
Lead exempt management teams and non-exempt service staff in the overall management of assigned residential dining units. Assignments may include oversight of multiple units or temporary deployment to a specific unit or location as operational needs require. Ensure full compliance with food safety, occupational safety, and customer service expectations.
- Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.
- In collaboration with the Management Team, implement and monitor FoodPro menu and inventory management system including, but not limited to: ensuring cost control and mitigation of loss prevention, completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
- Develop and maintain positive and professional relationships with students. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met.
- Develop and maintain positive and professional working relationships with Deans and other House personnel, students and other internal and external stakeholders. Participate in House Committees (HOCOs) as assigned.
- Sell, plan and execute simple to complex catered indoor and outdoor events including, but not limited to house events, campus-wide events and commencement week events.
- Ensure kitchen equipment (i.e.: dishwasher, ovens, refrigeration, exhaust and ventilation systems) is operational. Submits requests for repair if necessary.
- Ensure Units\u2019 physical plants are organized and in good repair. This includes, but is not limited to: walls, ceilings, floors, storage and receiving areas, servery, kitchen space, dining rooms, etc. Submits necessary requests for repair if necessary.
- Implement and manage Unit-specific sustainability goals and programs.
Fiscal Management
Ensure financial viability of assigned Units through development and management of budgets based on realistic goals. Ensure all financial related tasks are completed in a timely and accurate manner.
- Accountable for financial management of the Units including developing and managing the annual operational budget which includes, but is not limited to management of MORS, estimation and management of food and labor cost goals, etc.
- Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission.
- Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy.
- Encourages creative approaches to improved financial viability including cost reduction initiatives and other related efforts.
Working Conditions
- Ability to work evenings, weekends and holidays as needed
- Subject to wet floors, temperature extremes, and excessive noise
- Standing and walking for significant amounts of time is necessary
Physical Requirements
- Position frequently involves long hours and widely diverse duties
- Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
- Ability to stand for extended periods of time
Qualifications
Basic Qualifications
- Bachelor\u2019s degree or equivalent work experience required
- Minimum of 7 years\u2019 relevant work experience
- Supervisory experience
Additional Qualifications and Skills
- Bachelor\u2019s degree in Hospitality Management or a related field preferred.
- Minimum 7 years of progressive leadership experience in food service management, in university or higher-education dining, with responsibility for multiple business lines/service units, preferred.
- Strong business acumen, including budgeting, financial analysis, and human resources management; able to exercise sound judgment and make independent, well-informed business decisions.
- Proven success delivering high-quality, customer-focused service in a fast-paced, complex operation.
- Effective people leader with experience supervising and developing exempt staff, working in a unionized environment, and navigating labor/employee relations.
- Excellent communication skills (verbal, written, interpersonal) and the ability to work effectively with a highly diverse community and a wide range of stakeholders.
- Strong organizational, time management, and multi-tasking skills, with the ability to manage multiple deadlines and competing priorities.
- Skilled in problem-solving and conflict resolution; able to address complex situations and negotiate successful outcomes.
- Flexible, resilient, and adaptable to frequent change; maintains professionalism and composure in high-pressure or stressful situations.
- Demonstrated professionalism, ethics, and integrity; committed to upholding the vision, mission, and core values of HUDS and the University.
- Passion for food and familiarity with current culinary, nutrition, and dining trends.
- Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort with learning new software and systems.
- Experience with industrial kitchen operations and equipment (e.g., dishwashers, ovens, ventilation systems).
- Experience with food service technology and computerized menu management systems (e.g., FoodPro) and workforce/timekeeping systems (e.g., Kronos).
- Ability to obtain ServSafe certification within six months of employment.
- Ability and willingness to work nights, weekends, holidays, and serve in an on-call capacity as needed.
Additional Information
- Standard Hours/Schedule: 40 hours per week
- Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
- Pre-Employment Screening: Identity, Education, Criminal, Credit, Certification/License, Motor Vehicle Record, Drug Test, DOT Physical, CORI, Employment, Prohibited Parties, Not Applicable
- Emergency Status Designation: Essential Personnel
Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University\u2019s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 058. Please visit Harvard\u2019s Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.