This position is represented by SEIU Local 2007 and the collective bargaining agreement between the university and SEIU Local 2007 governs the terms and conditions of employment.
This position is designated for the Academic Year only.
Anticipated Shift: Varies
ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University is one of the world's leading teaching and research universities. Founded in 1891, Stanford's mission is to create and share knowledge and to prepare students to be curious, to think critically, and to contribute to the world. With world-class scholars and seven schools located together on a single campus, Stanford offers academic excellence across the broadest array of disciplines including business, education, engineering, humanities and sciences, law, medicine, and sustainability. It also is an engine of innovation, blending theory and practice to move ideas and discoveries from labs and classrooms out into the world. Stanford strives to foster a culture of expansive inquiry, fresh thinking, searching discussion, and freedom of thought – preparing students for leadership and engaged citizenship in the world. The university is located between San Francisco and San Jose in the heart of California's Silicon Valley, on a scenic 8,180-acre campus.
Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the academic mission of the university by providing high-quality services to students and other members of the university community. R&DE has an annual operating budget of $400M, operates 24/7/365, and oversees a $3B asset portfolio comprising over 7 million square feet—one-third of the campus footprint. R&DE provides housing for 16,000 students and dependents, serves 8 million meals annually at 48 student dining venues and 32 culinary enterprises. In addition, R&DE provides executive services, conference operations, and guest lodging. R&DE is a talented and diverse team of 1,200+ who comprise the following divisions: Student Housing Operations & Stanford Conferences; Stanford Dining and Hospitality & Auxiliaries; Maintenance Operations and Capital Projects; and a team of R&DE strategic business partners—Finance & Administration, Information Technology, Human Resources, and Strategic Communications and Marketing.
“Students (Customers) First” is R&DE's mantra and its strategic goals reflect its commitment to delivering service excellence to the campus community. R&DE's belief is “students are never an interruption in our day; they are the reason we are here.”
R&DE's dedication to promoting fair treatment, access to opportunities, and a positive work environment is reflected in its essential priorities and efforts for cultivating a culture of operational excellence as a foundational cornerstone. R&DE is committed to creating and sustaining inclusive excellence where all staff feel a sense of belonging and are empowered to thrive.
JOB PURPOSE
Under general supervision of a higher-level worker or supervisor, employees in this classification perform front line and/or customer facing services in a food service operation.
CORE DUTIES
- Employees may perform one or more of the following duties:
- Operates cash register and point of sale systems with proficiency and accuracy in accordance with department's cash handling policy.
- Serves customers, responds to inquiries and resolves basic issues in accordance with R&DE customer service and food quality standards.
- Responsible for maintaining cleanliness of assigned work areas. Duties may include organizing, wiping down and sanitizing, sweeping and/or mopping floors, removal of trash
- Checks non-food supplies and notifies lead or shift supervisor of shortages. Assists with receiving and putting away supplies. Restocks food and beverage items in assigned areas.
- Prepares beverages.
- Assembles and serves cold food items per prescribed standards.
- Wash dishes including setting up, operating and breaking down dish machine, bussing and scraping trays and storing clean dishes and silverware.
- Wash pots including setting up, operating and breaking down pot sink, cleaning pots and kitchen supplies and storing clean items.
- Adheres to food and safety handling policies and procedures.
- May perform drop-off or delivery services.
- Adhere to safety rules.
Qualifications:
MINIMUM REQUIREMENTS
Education and Experience: None
Knowledge, Skills and Abilities:
- Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and direction to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them.
- Ability to utilize computerized ordering system including entering and reading orders.
- Ability to obtain and maintain California Food Handler Training Certificate.
Certification and Licenses Required:
- If handling food, California Food Handler Training Certificate within 90 days of hire.
- If performing drop-off or delivery services, valid California Non-commercial Class Driver's license.
Physical Requirements:
- Frequently walking, bending, kneeling, hand and finger dexterity (light/fine grasping, grasp forcefully), and reaching/working above shoulders
- Constantly standing
- Occasionally sitting, squatting and climbing
- Lifting, carrying, pushing, pulling up to 15 pounds frequently, up to 50 pounds occasionally and over 50 pounds rarely
- If performing drop-off or delivery services, ability to obtain and maintain a California Non-commercial Class Driver's license.
Working Conditions:
- Work schedule can fluctuate in accordance with bargaining unit contract
- May work late nights, weekends and holidays
- Wet floors
- Ability to work in hot temperatures
- Exposure to hot and cold water
- Ability to work around hot equipment or cold refrigeration
- Constant noise
Work Standards:
- When conducting university business, must comply with the California Vehicle Code and Stanford University driving requirements.
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu/ and the appropriate collective bargaining agreement at https://cardinalatwork.stanford.edu/hr-processes-policiespolicies/labor-relations-collective-bargaining.
The expected pay for this position is $25.23 (Step 1) per hour.
Placement in the pay range is subject to the applicable Collective Bargaining Agreement.
Internal candidate rates will be applied based on the CBA language for promotion and transfer.
Why Stanford is for You:
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enriches the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
- Freedom to grow. We offer career development programs, tuition reimbursement, or course auditing. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
- A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
- A healthier you. Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
- Discovery and fun. Stroll through historic sculptures, trails, and museums.
- Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.