Department Summary
At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what…
your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.
Position Summary
Under the general direction of the General Manager, Assistant General Manager, and/or Senior Housing-Dining Management Team, the Food Service Manager provides sound leadership and direction to the restaurant team for a high-volume campus restaurant. Oversee all aspects of daily operations, customer service, and sanitation in a Residential Restaurant serving up to 6,000 customers a day. Key duties encompass team supervision, scheduling, and training; overseeing meal set-up ensuring seamless meal service and cleanup; maintaining food and labor cost controls; upholding facility cleanliness and sanitation standards; managing equipment upkeep; controlling food and labor expenses; and contributing to overall restaurant management. Efficiently prioritize tasks and duties in order to achieve departmental goals, fostering positive interactions with both team members and guests in a high-volume dining environment. Additional duties may be assigned as needed.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
- 3-5 years experience in hospitality or restaurant management; or an equivalent combination of education and experience. (Required)
- Demonstrated skill in providing sound leadership and direction to a large team in a high-volume food service operation. (Required)
- Demonstrated ability to control costs in a food service operation, including food, labor, and supply costs. (Required)
- Demonstrated ability to hire, train, supervise, schedule, and evaluate employees in a high-volume food service facility. (Required)
- Organize, delegate, and monitor work assignments of others to ensure tasks are completed accurately, thoroughly, and timely. (Required)
- Working knowledge of safety and sanitation rules and procedures for food service facilities. (Required)
- Lead team members to provide outstanding customer service to guests. (Required)
- Utilize software to prepare written reports and spreadsheets. (Preferred)
- Prepare and conduct group training sessions on customer service, food safety and sanitation, and other related topics. (Required)
- Work weekends, swing shifts, and overtime to complete job duties. (Required)
Education, Licenses, Certifications & Personal Affiliations
- High School Diploma (Preferred)
Special Conditions for Employment
- Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
- Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
- Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
- Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
- Backlifting Exam (Required)
Schedule
Working hours will vary, will include nights and weekends.
Union/Policy Covered
99-Policy Covered
Complete Position Description
Organization
Working at University of California, Los Angeles
UCLA is a public research university located in the Westwood neighborhood of Los Angeles, California. It was founded in 1919 and is the second oldest of the ten campuses affiliated with the University of California system. UCLA offers over 300 undergraduate and graduate degree programs in a wide range of disciplines and enrolls about 26,000 undergraduate and about 12,000 graduate students from the United States and around the world every year.
UCLA features the College of Letters and Science, seven general campus professional schools, and four professional schools for the health sciences. The UCLA College of Letters and Science has 34 academic departments and 900 faculty, and houses the majority of UCLA's 129 undergraduate majors as well as the students in the Graduate Division of Letters and Sciences. The UCLA College Honors Program is also housed in the College. The College of Letters and Science's programs are divided into five academic divisions: humanities, social sciences, life sciences, physical sciences, and the International Institute. UCLA also offers certificate programs, undergraduate degree-credit and continuing education credits for non-full-time students through its UCLA Extension education program.
The 2010 edition of U.S. News & World Report ranked UCLA as the 24th best university in the nation and 32nd best in the world. In the 2007 edition of U.S. News and World Report, UCLA Medical Center was ranked best in the West, as well as one of the top 3 hospitals in the United States alongside Mayo Clinic, Cleveland Clinic, Massachusetts General Hospital, and Johns Hopkins Hospital. In 15 of the 16 medical specialty areas examined, UCLA Medical Center ranked in the top 20.
The campus' location in Los Angeles makes excursions to local museums, theaters, or other entertainment venues relatively quick and easy.
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