Position Type: Admin/Professional
Department: Dentistry Dental Clinic
Full or Part Time: Full Time
Pay Grade: BW5
Summary: The Front Office Receptionist serves as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications, and insurance verification and eligibility, while ensuring a welcoming, organized, and efficient front office experience.
Principal Functional Responsibilities: Patient Reception and Customer Service: Greet and assist patients, visitors, students, and faculty in a professional and courteous manner. Manage patient check-in and check-out processes to ensure smooth clinic flow. Answer phones and respond to patient inquiries regarding appointments and general clinic information. Maintain accurate patient records in the electronic health record (EHR) system. Facilitate efficient patient scheduling and appointment coordination. Support patient satisfaction through professional communication and service.
Insurance and Administrative Support: Perform insurance verification for patient appointments, including eligibility and coverage. Provide support with patient billing processes, including collecting payments and addressing billing inquiries. Work collaboratively with the billing team to ensure accurate documentation and follow-up as needed.
Operational Support: Assist in maintaining an organized and efficient front desk environment. Support clinic operations and patient flow in a high-volume setting.
Other Duties: Perform other related duties as assigned.
Qualifications:
- High school diploma or equivalent
- At least 1 year of customer service experience in a high-volume dental office
- Minimum 1 year of experience with dental insurance verification and related processes