You will play a key role in ensuring a welcoming, safe and professional front-of-house environment while maintaining high standards of customer service, administration, health and safety, and financial compliance.

This is an excellent opportunity for a proactive and customer-focused individual with supervisory experience who thrives in a busy environment and is motivated by delivering high-quality service.

Key responsibilities

In this role, you will:

• Lead and co-ordinate the day-to-day work of the Reception team to ensure excellent service at all times
• Provide a welcoming, safe and inclusive environment for all users of Warwick Sport facilities
• Offer advice, support and responsive handling of customer enquiries
• Maintain high standards of presentation, cleanliness, health and safety, and compliance across reception areas
• Carry out routine administrative tasks accurately and efficiently
• Use systems safely and appropriately, ensuring compliance with GDPR and information security requirements
• Process financial transactions correctly in line with regulations and assist with stock control
• Communicate operational and promotional information clearly to customers and colleagues
• Act as a first aider across sports facilities
• Support wider Warwick Sport activity, events and initiatives that promote sport and active lifestyles across the University community
• Work across different Warwick Sport facilities depending on operational requirements

Warwick Sport is a dynamic and community-focused environment where you can make a real contribution to the experience of students, staff and visitors. You will join a team committed to delivering excellent service, supporting wellbeing and helping people engage with sport and active lifestyles.

If you are a confident team leader with a passion for customer experience and operational excellence, we would love to hear from you.

You will play a key role in ensuring a welcoming, safe and professional front-of-house environment while maintaining high standards of customer service, administration, health and safety, and financial compliance.

This is an excellent opportunity for a proactive and customer-focused individual with supervisory experience who thrives in a busy environment and is motivated by delivering high-quality service.

Key responsibilities

In this role, you will:

• Lead and co-ordinate the day-to-day work of the Reception team to ensure excellent service at all times
• Provide a welcoming, safe and inclusive environment for all users of Warwick Sport facilities
• Offer advice, support and responsive handling of customer enquiries
• Maintain high standards of presentation, cleanliness, health and safety, and compliance across reception areas
• Carry out routine administrative tasks accurately and efficiently
• Use systems safely and appropriately, ensuring compliance with GDPR and information security requirements
• Process financial transactions correctly in line with regulations and assist with stock control
• Communicate operational and promotional information clearly to customers and colleagues
• Act as a first aider across sports facilities
• Support wider Warwick Sport activity, events and initiatives that promote sport and active lifestyles across the University community
• Work across different Warwick Sport facilities depending on operational requirements

Warwick Sport is a dynamic and community-focused environment where you can make a real contribution to the experience of students, staff and visitors. You will join a team committed to delivering excellent service, supporting wellbeing and helping people engage with sport and active lifestyles.

If you are a confident team leader with a passion for customer experience and operational excellence, we would love to hear from you.