John E. Thomas Hall, 287 Rivers St, Boone, NC 28608, USA
Appalachian State University
Type
Full time, Staff / Administration
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Department: Office of International Programs - 215000
Minimum Qualifications
Bachelor's degree; or equivalent combination of training and
experience. All degrees must be received from appropriately
accredited institutions.
License/Certification Required
Essential Job Functions The Front Office Assistant has three main areas of
responsibility: Supervision of Student Employees
Provide clear direction and defined expectations;
Conduct regular evaluations and provide constructive
feedback;
Identify and/or design and deliver professional development
opportunities;
Mentor students in the culture of a professional office;
Track and confirm hours worked.
Front Office Administration
Triage incoming calls and visitors to the Office of
International Programs;
Coordinate programming that impacts front office;
Manage day-to-day tasks such as mail, calendars, and
storage.
Programming and Processing
Support the implementation of App State's and OIP's
international travel insurance policies and processes;
Assist the Executive Assistant in management of international
programs as needed.
Other duties as assigned.
Knowledge, Skills, & Abilities Required for this
Position
Excellent customer service skills with a positive, professional
and welcoming demeanor when assisting walk-in visitors and
answering phones.
Strong organizational skills, including the ability to create
and maintain accurate accounting spreadsheets and workbooks.
Demonstrated ability to thrive in a busy office environment
with multiple programs and functions occurring simultaneously.
Strong problem-solving skills with the ability to think
independently while collaborating effectively as part of a
team.
Ability to supervise student office employees with clarity,
tact, and professionalism, including providing clear expectations,
guidance, and semester evaluations with constructive feedback.
Experience hiring, training and supporting federal work study
students in office roles.
Skilled in prioritizing tasks, delegating responsibilities
appropriately and handling situations with diplomacy and
professionalism.
Proficiency in Microsoft Office Suite and Google Suite, with
the ability to operate office equipment such as copiers, laminators
and other standard devices.
Genuine interest in and respect for cultures, backgrounds and
perspectives.
Excellent written and oral communication skills, with an
emphasis on intercultural communication and the ability to learn
new tasks and systems quickly.
Preferred Qualifications Please review the Knowledge, Skills, & Abilities section of
this posting
Work Schedule/Hours: Monday – Friday, 8:00 am – 5:00
pm Anticipated Hiring Range: $40,000-$42,007 Closing Date: 08/20/2026
Appalachian State University is an Affirmative Action/Equal
Opportunity Employer. The University does not discriminate in
access to its educational programs and activities, or with respect
to hiring or the terms and conditions of employment, on the basis
of race, color, national origin, religion, sex, gender identity and
expression, political affiliation, age, disability, veteran status,
genetic information or sexual orientation.
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Job details
Title
Front Office Assistant
Employer
Appalachian State University
Location
John E. Thomas Hall, 287 Rivers St, Boone, NC 28608, USA
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