Job Details
Job Title: Federal Work-Study Student – Overnight Residence Hall Desk Assistant
Number of Positions: Multiple
Department: Housing & Residence Life
Job Location: Kentucky State University Residence Halls
Supervisor/Timekeeper: Residence Life Professional Staff / Designee
Supervisor Contact: To be provided by Housing & Residence Life
Hours per Week (Max 20): Up to 20 hours per week; overnight shifts based on departmental scheduling needs
Duties and Responsibilities:
- Provide overnight desk coverage and customer service for residents in an assigned residence hall.
- Assist residents with routine questions regarding residence hall operations, services, and procedures.
- Monitor the residence hall front desk, telephone, approved communication systems, and other assigned desk functions.
- Maintain accurate desk logs, lockout records, visitor/guest documentation, and other required records.
- Receive and document routine resident concerns and promptly refer matters requiring professional staff intervention.
- Support after-hours communication by contacting the appropriate Residence Life on-call staff member when necessary.
- Assist with approved guest and visitor procedures in accordance with University and Residence Life policies.
- Report safety concerns, facility concerns, suspicious activity, disturbances, and policy violations to the appropriate University personnel.
- Maintain confidentiality of student information and residence hall matters.
- Maintain a professional, welcoming, and service-oriented presence at the residence hall desk.
- Complete assigned administrative tasks, filing, data entry, and other clerical duties supporting Residence Life operations.
- Perform other related duties as assigned by the supervisor.
- This is a student employment position. The student employee does not replace professional Residence Life, Facilities, University Police, or other University personnel. Matters outside the scope of the position must be referred to the appropriate University staff member.
Qualification and Requirements:
- Must be currently enrolled as a student at Kentucky State University and eligible for Federal Work-Study.
- Must be able to work assigned overnight hours and maintain reliable attendance and punctuality.
- Strong communication, customer service, and interpersonal skills.
- Ability to remain professional, alert, and dependable during overnight shifts.
- Ability to maintain confidentiality and exercise appropriate judgment with student information.
- Basic computer, email, and data-entry skills.
- Ability to follow University policies, departmental procedures, and supervisory direction.
- Ability to work independently while recognizing when a matter must be escalated to professional staff.
- Must not represent the position as University Police, security, emergency medical personnel, or professional Residence Life staff.
- Ability to perform essential duties with or without reasonable accommodation.
KENTUCKY STATE UNIVERSITY is an Equal Opportunity Employer
The functions, qualifications, knowledge/skills, and physical requirements listed in this job description represent the essential duties of the job, which the incumbent must be able to perform either with or without reasonable accommodation. The Job Functions listed do not necessarily include all activities that the individual may perform.
Organization
Our Mission
Kentucky State University is the state's unique, small, liberal studies institution with the lowest student-faculty ratio in the state system. The University shall serve as a residential institution with a range of traditional collegiate programs appropriate to its unique role.
Geographic Region
Kentucky State University's geographic region shall be state-wide for its liberal studies mission, its land grant functions, and its service to state government. In addition, Kentucky State University's primary service area for commuting students shall be for Franklin and contiguous counties.
Institutional Admission Standards
Kentucky State University shall admit students to the institution under selective admission standards to which exceed the minimum guidelines established by the Council on Higher Education, with only limited exceptions. Institutional policy for admitting under-prepared students, including the removal of academic deficiencies within a specified time frame. Through this approach, the University seeks to provide broad access and high-quality programs.
Degree Levels
Selected associate and baccalaureate degree programs shall be oriented toward liberal studies and selected career opportunities related to state government services. Kentucky State University shall offer selected master's degree programs based on demonstrated need, with priority given to a public administration curriculum to meet the needs of state government.
Strategic Directions/Program Priorities
The University shall focus on liberal studies programming. Drawing upon its African-American heritage, the University will promote the values and methods of interdisciplinary and multicultural education in its liberal studies offerings. All students shall participate in common curricula that explore the liberal studies. Drawing upon the multicultural strengths of the University, emphasis shall be placed on preparing minority students for careers in education and in other selected professions including business, computer science, nursing, human services, and public services. These strategic priorities translate into a core of liberal arts baccalaureate degree programs, in addition to degree programs at the associate [A], baccalaureate [B], and master's [M] levels that may include the following: education [B]; business [B]; computer science [A,B]; nursing [A]; home economics [B]; human services [B]; and public administration [B,M].
Enhancement of Instruction
The University shall emphasize teaching. Meeting student needs shall be paramount. The University shall focus on the needs of its students, which include, but are not limited to, full-time and part-time residential students, commuting students from its primary service area, and state governmental employees.
Service and Research Functions
Kentucky State University, as the 1890 land grant institution in the system, shall carry out its responsibilities under federal law and participate fully in appropriate U.S. Department of Agriculture programs, in accord with the mission of the University.
Kentucky State University shall be the major repository for the collection of books, records, and artifacts relative to the history and status of African-American citizens of the Commonwealth and elsewhere. The University shall make such materials available for casual and scholarly study.
Kentucky State University shall focus on meeting the applied research and service needs of state government.
Collaborative Ventures
The priority master's degree program offered by Kentucky State University shall be carefully articulated with related doctoral programs offered by the doctoral-granting institutions in the system. The University shall develop and employ telecommunication resources to communicate with other institutions in the fulfillment of its mission. Curriculum development shall emphasize the transfer of credits form other institutions toward degree completion.
Kentucky State University shall promote cost effectiveness in academic programming and institutional management. Strategic planning resulting in the elimination of duplicative or non-productive programs is essential while the development of carefully selected new programs compatible with the mission is appropriate. Measures of quality and performance shall be the foundation of the University's accountability system which promotes the continuous improvement of programs and services.
Efficiency and Effectiveness
Kentucky State University shall promote cost effectiveness in academic programming and institutional management. Strategic planning resulting in the elimination of duplicative or non-productive programs is essential while the development of carefully selected new programs compatible with the mission is appropriate. Measures of quality and performance shall be the foundation of the University's accountability system which promotes the continuous improvement of programs and services.