"Game Day Guest Service Representative - Temporary Part-Time"

Game Day Guest Service Representative - Temporary Part-Time

Job #: 041908

Location: Syracuse, NY

Pay Range: $16.50 per hour

Hours:
Must be able to work a flexible schedule based on events scheduled at the Dome.
Hours may vary based on operational needs.

Job Type: Full Time

Job Description:

The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the 2025-2026 academic (June 2025 through May 2026) season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium.

Education and Experience:

• As a Guest Service Representative, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel. You are encouraged to help in other areas as needed and assist all staff members that need assistance.
• Be a helpful, courteous leader of our staff and patrons.
• Have complete knowledge of the Dome Playbook, and policies & procedures.
• Monitor Event Staff members appearance, and performance.
• Must be able to obtain a NYS Security Guard License.

Skills and Knowledge:

• Applicants must be flexible and able to work events that on average last between 5 and 7 hours.
• Events take place on nights, weekends, and some holidays.
• You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Responsibilities:

• Attend all pre-event meetings with the Dome Management staff prior to events.
• Assist in the event day preparation of the Guest Service office and materials.
• Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues.
• Be alert for radio calls, and respond to incidents in your designated area.
• Resolve Guest concerns and accommodate special requests.
• Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs.
• Be prepared to work with Event Staff on difficult issues that they cannot resolve.
• Report all on-the-job injuries, no matter how small, immediately.
• Complete Incident Reports as needed.
• Assist with coordination and accuracy of the JMA Dome lost and found program.
• Take part in post-game meeting with the Director of Security & Event Staff to review event.
• Perform additional responsibilities as needed and as directed by management.

About Syracuse University:

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

To apply, visit https://www.sujobopps.com/postings/109600