GCITC Intern
Job Summary
The GCITC Intern 1 will be shadowing the GCITC IT Team to learn about workstation management, AV (audio/visual) support, and networking. Emphasis will be placed on understanding the tools and devices used in these areas and applying critical thinking as to why and how these tools and devices are used.
Responsibilities
The duties include, but are not limited to:
TROUBLESHOOTING AND SUPPORT:
- Troubleshooting and Support
- Networking Support
- Observe how to provide troubleshooting and support to address software and hardware issues that appear in modern computing on a regular basis, including those related to internet and network connectivity for PCs, Macs, mobile devices, and peripherals
- Develop proficiency in using workstation management tools and understanding network infrastructure
- AV (Audio/Visual) Support
- Assist GCITC team members with providing support for multimedia, sound system projectors, TVs, and visitor management system
- Assist with providing support during events and meetings requiring use of AV equipment
- Become familiar with troubleshooting and support Crestron programming
- PC Support
- Learn how to provide ticket-based customer support and/or remediation
- Assist GCITC team members with conducting device deployment
- Become familiar with remote Endpoint device management software updates
CONSULTING AND TRAINING:
- Consulting and Training
- Learn how to provide consultation and individualized training for customer use of enterprise technologies, including hardware, software, and web applications.
DOCUMENTATION AND DEVELOPMENT OF SUPPORT MATERIALS:
- Ensure accurate documentation by creating, maintaining, and completing service requests in an incident management system
- Implement and monitor standards and procedures
- Learn how to facilitate data backup and recovery
COMMUNICATION:
- Learn techniques from GCITC IT team members on communicating accurately and timely with clients to address and resolve outstanding issues
OTHER: Perform other duties as assigned.
Required Qualifications
High School diploma, GED, or equivalent from a recognized State or Federal accrediting organization.
and
Enrolled in an Associate or Bachelor's degree program at an accredited college or university and majoring in Computer Science, Cybersecurity, Information Technology, or related field of study and be within two to four years from anticipated graduation date.
Knowledge, Skills, & Abilities
KNOWLEDGE
- Proficient in Microsoft Office and other computer software/databases
- Familiar with desktop/laptop computer systems and software
SKILLS
- Effective organization skills
ABILITIES
- Ability to maintain confidentiality
- Ability to communicate in a clear and concise manner verbally and in writing
- Ability to multi-task and prioritize objective to meet deadlines
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