Graduate Admissions CRM Coordinator - Processing

One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community. GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university. Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta. Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university. Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

Job Summary 

The Graduate Admissions CRM Coordinator - Processing is responsible for the technical administration, data integrity, and operational workflow of the graduate admissions process within Slate CRM. This position manages application processing, ensures the accuracy of applicant records across Banner, Web Xtender, and Slate, and serves as the primary point of contact for resolving complex applicant data issues. The Coordinator supports compliance with university academic standards, produces regular enrollment and admissions reports, and collaborates closely with the Registrar, Financial Aid, Business Office, and academic departments to facilitate seamless graduate student matriculation.

Responsibilities 

CRM Administration & Application Processing - 60%

• Oversee and manage the end-to-end application workflow in Slate CRM, including application creation, routing, and status updates.
• Receive, review, and process graduate student applications and all supporting documentation; compile and maintain complete applicant files.
• Maintain accurate graduate applicant data across Banner, Web Xtender, and Slate, ensuring system consistency and data integrity.
• Manage Slate forms, events, and portals used in prospective student engagement and recruitment.
• Serve as the primary point of contact for Graduate Program Coordinators regarding admissions status, process questions, and application concerns. 
• Provide guidance, training, and ongoing consultative support to Graduate Coordinators on Slate use and admissions workflows. 
• Manage graduate admissions cases and resolve complex applicant issues in a timely and professional manner.
• Oversee and maintain Slate system configuration including email templates, communication plans, targets, forms, and user access.
• Assist the International Education Center on graduate international admissions applicants.
• Support the Double Bobcat Pathways admissions process in coordination with Undergraduate Admissions.
• Consult on software products and integrations used within Graduate Admissions.
• Conduct training sessions and provide Slate user support to departmental stakeholders.
• Reconcile graduate student data with the Registrar's Office to ensure accurate enrollment records.
• Upload and manage graduate admissions name buy data to support prospective student recruitment efforts.

Reporting & Data Analysis - 25%

• Generate routine and ad hoc reports on graduate admissions activity, application status, and enrollment trends.
• Compile statistical data and perform analysis to support decision-making by the Associate Provost and Director of The Graduate School.
• Regularly mine Slate data to report admissions status by program and college.
• Support marketing and recruitment efforts by extracting and providing demographic data from Slate.
• Ensure report accuracy and timeliness for use by Graduate Coordinators and institutional leadership.

Cross-Functional Collaboration - 10%

• Communicate and coordinate with the Registrar, Admissions, Financial Aid, Business Office, and academic departments on graduate enrollment matters.
• Liaise with IT and third-party vendors regarding CRM technical issues and upgrades.
• Ensure graduate student record compliance with University academic and accreditation standards.

Other - 5%

• Perform additional tasks and responsibilities as needed to support the department and Graduate School initiatives.
• Attend events as required to support departmental and Graduate School activities.
• Required Qualifications 

Educational Requirements

• Bachelor's degree from an accredited institution.

Required Experience

• Demonstrated experience with data management, record processing, or information systems administration.
• Strong proficiency in database or CRM systems with the ability to ensure data accuracy and integrity.
• Preferred Qualifications 

Preferred Experience

• Experience with Slate CRM, Banner, and/or Web Xtender in a higher education environment.
• Experience in graduate admissions, records, or enrollment management at a college or university.
• Familiarity with FERPA and other regulatory requirements governing student records.

Proposed Salary 

This position is a pay grade 7. The starting salary is $40,729.00. Starting salary within this range is based on relevant years of experience.

For more information about GCSU compensation practices, click here: https://www.gcsu.edu/humanresources/pay-grade-structure.

Required Documents to Attach 

• Cover Letter
• Resume / CV
• List of References

Knowledge, Skills, & Abilities 

ABILITIES

Ability to work independently and exercise sound judgment in handling confidential student information.

Ability to identify and resolve data inconsistencies across integrated systems.

Ability to manage multiple projects simultaneously with high attention to detail.

KNOWLEDGE

Knowledge of University policies related to graduate student admission and enrollment.

Knowledge of data collection, organization, statistical analysis, and interpretation.

Familiarity with Banner, Web Xtender, and Slate CRM platforms.

SKILLS

Excellent computer and technical skills, including proficiency with relational databases and reporting tools.

Strong written and verbal communication skills for multi-stakeholder correspondence.

Organizational skills sufficient to prioritize competing deadlines with frequent interruptions.

Problem-solving skills sufficient to diagnose and resolve data and system discrepancies.

USG Core Values 

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity 

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status"). No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information 

This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position does not require a purchasing card (P-Card).

This position will not travel.

This position does not require security clearance.

Background Check 

• Criminal Background Check
• Education Verification

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=36000&JobOpeningId=302483&PostingSeq=1

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