enrollment questions. The Specialist works proactively with prospective and newly admitted students to identify and address barriers, provide timely follow-up, connect students with appropriate campus resources, and ensure they complete the necessary steps to enroll and begin classes successfully. Through personalized support and collaboration across Student Services, the position contributes to enrollment, student engagement, persistence, retention, and completion.
Key
Responsibilities:
- Serve as a welcoming, student-centered point of contact for Student Services.
- Assist prospective
students with completing admissions applications and provide a general overview of Mountwest programs, services, and enrollment
options. - Assist students with FAFSA completion, financial aid questions, and understanding next steps in the financial aid
process. - Provide assistance with general forms, paperwork, documentation, and other routine Student Services needs.
- Serve as
a liaison between Student Services and programs specifically housed at off campus locations. - Support enrollment and student success
efforts associated with short-term training, workforce programs, and other non-traditional educational opportunities. - Connect
students with appropriate offices and staff when needs require specialized assistance, including Admissions, Financial Aid, Advising,
Accessibility & Wellness, and other Student Services areas. - Participate in targeted recruitment events, outreach activities,
information sessions, and other enrollment initiatives. - Assist with follow-up and student outreach designed to reduce barriers,
encourage enrollment, and support student persistence and retention. - Develop and maintain partnerships to recruit special
populations such as individuals affected by foster care, housing, kinship care, etc. - Maintain a strong customer-service focus and
help ensure students receive a consistent and positive experience when interacting with Mountwest. - Serve as an active member of the
Student Services team. - Other duties as assigned.
Qualifications - Bachelors degree in education, student
services, business, or a related field; or an equivalent combination of education and experience. - Experience in higher education
preferred. - Strong communication, organizational, and customer service skills.
- Ability to manage detailed records, interpret
policies, and maintain confidentiality. - Proficiency with Microsoft Office, student information systems/databases, and other
technology. - Travel will be required. Valid drivers license and reliable transportation.
How to Apply: To apply,
please complete the application form at mctc.edu/job-postings. The form will require you to submit a copy of your resume, unofficial
transcripts, and a list of 3 professional references in addition to completing the form. Applications will be accepted until October 23,
2026 at 11:59pm.
All positions are subject to pre-employment background checks. Official transcripts must be submitted prior to the
beginning of employment for all positions. For additional information, call 304-710-3272.
Only complete applications will be given
full consideration.
If you need assistance with this job posting, please contact us at the phone number above or at hr@mctc.edu.
