"Graduate Student Facilitator-2"

Job Details

The Graduate Student Facilitator provides administrative and academic support to graduate students and faculty within the College of Engineering and Science. This position serves as a primary point of contact for college procedures and processes, assisting with the completion, routing, and tracking of academic and administrative paperwork. The role involves daily face-to-face interaction with students, faculty and staff, serving as a key resource for guidance on academic and administrative procedures. The Facilitator communicates the status of requests to students and faculty and ensures college academic records are accurate and up to date, including support for graduation-related paperwork.

The ideal candidate is detail-oriented, highly organized, and possesses strong computer and communication skills. This role requires the ability to manage multiple priorities, meet deadlines, and perform effectively during high-volume periods, while providing timely, courteous, and professional responses to inquiries.

Responsibilities Include:

• Answer phone calls and emails in a timely and professional manner.
• Provide proactive support to students, faculty, and staff.
• Research and resolve issues efficiently.
• Electronically route, process, and file paperwork related to course registration, waivers, substitutions, and other administrative requests.
• Follow up on student inquiries and concerns to ensure resolution.
• Review, update, and maintain student academic records.
• Perform other related duties as assigned by the supervisor.

Requirements Include:

• High School diploma or GED required.
• Associate’s degree, Bachelor’s degree, or relevant clerical training or experience preferred.