Job Summary

The Natural History Museum of Utah is inviting applications for the Shift Coordinator position on the Guest and Member Experience Team (GMET). The Shift Coordinator supports the day-to-day operations of the Museum's Guest and Member Experience team. Using leadership skills and modeling exceptional guest service, the Shift Coordinator will help to train, schedule, and mentor the team's part-time GMET Associates. They will play a key role in ensuring NHMU meets targets for onsite membership sales and exceptional customer service. They will also collaborate closely with other members of the department, and NHMU, to advance department and museum goals. The individual will also be cross trained as a GMET Sales Coordinator to help cover areas as needed.

NHMU places a strong emphasis on providing an exceptional experience to every guest who visits the museum or participates in any of our programs. We believe that everyone at NHMU, at every level and in all departments, is a critical part of providing this level of experience. Therefore, all staff members receive ongoing training and are expected to consistently contribute to creating exceptional and memorable experiences for our guests, partners, and the community.

Responsibilities

• Leading and managing the daily operations of GMET's involvement in daily NHMU happenings.
• Helping to ensure NHMU meets targets for onsite membership sales and exceptional customer service.
• Using problem solving and de-escalation strategies to resolve guest and Member complaints.
• Supporting Members and guests via email and by phone.
• Monitoring team performance, offering coaching and feedback as needed to ensure team members meet or exceed job expectations.
• Supporting the GMET Sales Coordinator by keeping accurate counts of cash safe and cashier drawers.
• Ensuring a clean and safe work environment and following NHMU procedures for guest/team member incidents.
• Keeping up to date inventory for all GMET operational supplies.
• Performing admin duties as needed such as updating training materials and keeping track of staff attendance, etc.
• Filling in as GMET Sales Coordinator as needed by supporting membership sales, conducting ticket and audio guide transactions, and providing details of upcoming programs to guests and members.
• Assisting with department special programs and events including Member previews, exhibition openings, the annual Gala and more.
• Supporting general operational needs and performing other duties as assigned by management

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Program Specialists, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

Prior experience supervising part time staff in customer service roles is preferred, as is a commitment to excellence, a sense of urgency, and a willingness to work hard to advance the mission of the Natural History Museum of Utah.