Guest Services Agent

Position Summary

The Guest Services Agent is responsible for providing a welcoming atmosphere and ensuring guest and public contact at the Front Desk runs smoothly and efficiently and in accordance with The Inn and always at a 4-Diamond style level.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

Duties and Responsibilities

• Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner.
• Take individual and group reservations by telephone, e-mail, and an online system in an accurate and efficient manner.
• Check guest in and out, and assist with any issues or arrangements that guests may need help with.
• Maintain security and safety of The Inn, Inn property, guests, guests' property, and fellow team members.
• Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees and sale of goods.
• Always represent and promote The Inn in a positive manner to guests, callers, and local officials.
• Provide overnight, on-call assistance in case of emergencies.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Perform other duties and assist with projects as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Customer service experience required, preferably in a hospitality/hotel environment.
• Must enjoy working with the public and be able to professionally handle any conflicts, guest issues, or emergencies that may arise.
• Experience handling cash and recording sales transactions required.
• Excellent oral communication and organizational skills.
• Demonstrated ability to work effectively without immediate supervision.
• Ability to multi-task efficiently.
• Must be willing to work evenings, weekends, and holidays as schedule requires.

Preferred Qualifications

• Computer literacy and familiarity with WIN, MS Word, Excel, PMS, POS and Outlook preferred.
• First Aid and CPR certification preferred; training can be provided.

Physical Requirements and/or Unusual Work Hours

• Physical requirements include the ability to work long hours. Ability to stand for long periods of time without sitting or leaning.