Head of International Recruitment

University of Hertfordshire - International Office

FTE:1.0FTE (working 37 hours per week)

Salary: UH9 £58,225 pa to £69,488 pa by annual increments on achieving designated skill and experience

Annual Leave: 30 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane Campus, Hatfield

Main duties and responsibilities

The role involves managing the international office sales function to support the delivery of the University’s international strategy. This includes overseeing the International Recruitment Team, Regional Sales Managers/Teams, and Overseas Sales Offices, while developing sales strategies and plans that meet regional and institutional recruitment targets. The Head of International Recruitment is responsible for the day-to-day management and operation of the Sales Team and will manage on a daily basis a substantial and complex budget, ensuring compliance with University practice in this area.

The role also requires close collaboration with internal departments such as Admissions teams, Conversion teams, and central university departments to identify opportunities for sales process improvement and to inspect sales process quality and prioritise opportunities for improvement. In addition, the position involves developing and managing a range of recruitment channels including agents, foundation pathway providers and partnerships ensuring recruitment opportunities are optimised, monitoring and reporting progress on an ongoing basis. You will represent the University at conferences and external events, and undertake international travel in support of the work of the international office and achievement of regional recruitment targets.

Skills and experience required

You will have a successful track record of working in international student experience, experience of working in a sales/telemarketing environment and experience of working in sales in both a commercial and public sector environment. Experience identifying and developing new markets and approaches for student recruitment is essential as is experience of developing overseas student recruitment channels such as agent networks. Knowledge and experience of the use of relevant admissions and CRM systems to assist international recruitment is essential, alongside experience setting, monitoring, working to and achieving recruitment targets.

The position also demands good communication skills with excellent presentation and interpersonal skills. You will be commercial focussed, capable of delivering results in a cost-effective manner with the ability to plan and manage own activities effectively and deal with sensitive material with strict confidentiality. Strong management and leadership skills are essential as is the ability to be decisive, especially when under pressure. You will be sales driven and motivated by a target-based culture and be results/target driven in your working approach.

Qualifications required

You will be educated with a minimum of a Degree or equivalent, or proven experience. A master’s degree or equivalent, or proven experience is considered desirable.

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

Internal applicants – please ensure you apply via your employee self service portal.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Contact Details/Informal Enquiries: Dean Lee, Interim Director of International, d.lee8@herts.ac.uk, +44(0) 7596 045723

Closing Date: 25 March 2026

Interview Date: TBC