Posting Details
Job Posting Information
Posting Number
F170
Position Title
Head of Public Services Librarian
Rank
Librarian II E30177
Regular (PIN) or Long Term Contractual Faculty
Regular
Desired Start Date
Open Date
07/18/2023
Close Date
Open Until Filled
Yes
Duties and Responsibilities
Bring your leadership skills to Bowie State University’s Thurgood
Marshall Library! Our library seeks a forward-thinking Head of
Public Services Librarian to lead, coordinate, and administer the
library’s Public Services Department encompassing circulation,
reference, library instruction, interlibrary loan, and outreach
services. This is a 12-month, benefits-eligible position that is
supervised by the Dean of the Library.
Bowie State University promotes access to and opportunities for all
to receive the benefit of and participate in education, research,
and service and is especially interested in candidates that can
contribute to the mission of access.
Job Purpose
The Head of Public Services Librarian supervises Thurgood Marshall
Library’s Public Services Departments (Circulation, Reference and
Interlibrary Loan). This position also provides reference service
to faculty, students, and other library users. This position is
also directly responsible for hiring, training, and supervising
student circulation employees, and manages the circulation and
reference desk schedules. The Head of Public Services Librarian
also assists with library programming, supports library outreach
efforts to Bowie State University and the Bowie community, and
manages stacks maintenance, inventory, and collection development
with the support of the Dean of Library.
This position requires a strong commitment to service and
problem-solving skills. The Head of Public Services Librarian is
responsible for insuring consistently high service to library users
by establishing, documenting, and applying library policies and
procedures; training and supervising professional staff and student
employees; and working with other Colleges and Departments and
issues relating to security, facilities, and use of the
library.
Roles & Responsibilities:
The Thurgood Marshall Library at Bowie State University seeks an
innovative Manager of Public Services to provide leadership for the
daily operational activities of the Library’s Access Service
Department which includes staff management, facilities, equipment,
and collections maintenance, resource sharing services, and user
support services. Under the direction of the Dean of the Library,
the incumbent works collaboratively with internal and external
partners to support users’ needs in a continuously evolving
academic environment. Essential duties are listed below.
Leadership, Management, and Team Building
- Creates an environment where team members are empowered to work
individually, collaboratively, and collectively towards achieving
departmental and Library goals.
Oversees the hiring, support and training of access and
circulation services staff, including facilitating access to
appropriate development opportunities.
Contributes to developing, executing, and evaluating department
and Library-wide goals
Develops, recommends and administers policies, procedures and
processes in support of the Access Services operations.
Creates and maintains departmental training guides, manuals and
online materials.
Communicates with the Dean of the Library and Academic IT
leadership teams regarding public services operations.
Prepares narrative and statistical reports.
Advances diversity, equity, inclusion for all library workers
and users.
Public Services Responsibility
- With the Circulation and Reference Service Staff, direct the
day-to-day work of the Public Service team and ensure library
opening and closing, as well as staff coverage at the circulation
and reference services desk during the library’s operational
hours.
- Provides guidance to the Bowie State University community in
the use of library resources and services, facilities, equipment,
and technology; troubleshoots technical problems and equipment
issues.
- Assists patrons with complaints, concerns, and other
service-related requests, escalating to Library leadership as
appropriate.
- Oversees lending of physical materials and technological
equipment.
- Serves as fulfillment and user accounts administrator for a
variety of library systems
- Manages vendor accounts, billing, and communications for
security, library equipment, applications, and other services used
by Access Services.
- Manages and updates content on Public Services-related webpages
and libguides.
- Collects and analyzes statistics, ensuring consistent and
accurate recording.
- Fields reference inquiries via email, text, chat, phone and
participates in the Thurgood Marshall Library’s Ask-A-Librarian
service.
- Explores emerging technologies and service models and leads the
department in evaluating and implementing new services when
appropriate.
Physical Collections, Public Spaces and Facilities
Responsibility
- Ensures a safe and scholarly research environment for library
staff, users, and resources.
- Assist with assessing, planning, managing, relocating, and
maintaining the stacks and furnishings.
- Oversees shelving operations, collaborating with the library
leadership team to analyze physical collections statistics for
related space considerations, plans and justifications.
- Maintains and updates library wayfinding and operations-related
signage.
- Communicates Library operational changes with Library and
Academic IT stakeholders and users.
- Monitors the custodial and maintenance of the public spaces and
initiates appropriate action with Academic IT administration and
university facilities regarding any issues with furniture,
equipment, classrooms, and public library spaces.
- Collaborates with Academic IT Administration to ensure staff
and patron safety issues are proactively prevented and building
safety security issues are also addressed.
- Maintains and updates emergency preparedness and disaster
recovery plans for the library collections and public spaces.
Resource Sharing Services Responsibility
- Oversees resource sharing services operations, serves as the
administrator for resource sharing platforms (ILLiad, DOCLINE, OCLC
Worldcat, etc.) and implements software updates.
- Oversees accounts, billing and payments for services
rendered.
- Collects data and prepares usage and other reports for Library
leadership.
- Organizes and monitors the workload and staffing to provide
user-responsive services.
- Maintains online user guides and coordinates the resource
sharing web presence as part of public services.
- Explores trends in technology and resource sharing;
collaborates with internal departments and the resource sharing
community to develop, implement, and evaluate continuous
improvement and integration of resource sharing and other Library
and discovery systems.
Conditions of Employment
On-site position
- This position involves moderate exposure to normal stress and
pressures typical of a department head-level management
position.
- Shift changes and evening/weekend work may be required based on
evolving priorities, operational needs, and time-sensitive
activities.
Please be advised, COVID -19 vaccinations are strongly encouraged
but not required for eligible faculty and staff employed by Bowie
State University. This protocol may be subject to change.
For best consideration please apply by March 21, 2023.
Benefits :
Benefits include medical, dental, prescription, long-term
disability, accidental death and dismemberment insurance and life
insurance; paid time for paid sick leave, annual leave, and
personal leave; 12 paid holidays per year, tuition remission;
employer-funded pension and supplemental
retirement
accounts.
Experience
- Minimum 3 years of professional experience in an academic or
research library.
- Minimum 2 years of experience directly assisting users in a
public, academic, or research library.
- Demonstrated commitment to providing outstanding customer
service.
- Demonstrated high level of comfort and proficiency with
technology.
- Familiarity with best practices, trends, and assessment
strategies related to information literacy instruction.
- Excellent interpersonal and communication skills (oral and
written).
- Demonstrated commitment to and/or clearly articulated
philosophy on the role of library services in fostering student
success.
- Previous teaching experience strongly preferred.
- Experience with library marketing, outreach and/or advocacy
preferred.
- Demonstrated ability to schedule, supervise, train and evaluate
staff.
- Able to communicate effectively, verbally and in writing, with
a diverse population of students, faculty, clinicians, and
staff.
- Demonstrated ability to identify, prioritize, and resolve
problems quickly and effectively, including handling complex and
sensitive patron and staff issues with patience, diplomacy,
respect, and discretion.
- Demonstrated experience using database or library management
software and applications.
- Proficiency with new technologies and computer applications,
including but not limited to office software (MS Office), scanners,
project management and communications platforms, web searching
platforms, team communications platforms, and learning management
systems/customer relationship management/content management
system-type platforms.
Education
- ALA -accredited Master’s in Library Science or the
equivalent.
Knowledge Skills and Abilities
Preferred Qualifications and Skills
- Experience in circulation services, particularly using Ex
Libris Alma/Primo software.
- Experience with interlibrary loan services, particularly using
ILLiad, Docline, or OCLC Worldcat.
- Experience searching online bibliographic databases such as
PubMed/ MEDLINE, CINAHL, Scopus or Web of Science.
- Experience providing reference or 1-1 instruction in an
academic and/or health sciences library setting.
- Aptitude for project management, organization, prioritization,
coordination, and implementation.
- Aptitude for learning and troubleshooting software/hardware
systems efficiently and thoroughly.
- Familiarity with Springshare LibApps platform (LibGuides,
LibAnswers, etc.).
Minimum Qualifications
Posting Detail Information
Special Instructions to Applicant
Supplemental Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
- Teaching Philosophy
- Unofficial Transcripts
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Curriculum Vitae
Optional Documents