Head of Residential Operations

About the role

The University of Bath is seeking a Head of Residential Operations to lead the delivery of residential services across the University’s accommodation portfolio. This role combines operational management with long-term planning, ensuring services run efficiently, safely, and to standard.

You will be responsible for:

• Managing multi-site residential operations & teams.
• Overseeing budgets, contracts, & supplier performance.
• Using data and performance metrics to improve services.
• Ensuring compliance with health, safety, & quality standards.
• Working with internal and external stakeholders to maintain service delivery.

This role plays a key part in providing a safe & well-managed residential environment that supports student wellbeing & academic success.

About You

We are looking for someone with experience in residential, hospitality, or facilities management who can lead teams and manage complex operations. You will have:

• Experience managing multi-site operations and budgets.
• Ability to use data to monitor performance and make decisions.
• Skills in managing teams and supporting managers.
• Experience working with stakeholders to deliver operational goals.
• A professional approach to creating an inclusive and respectful environment.

You will be practical, organised, and capable of balancing operational delivery with planning and oversight.

Further Information

This role is offered on a full-time, permanent basis (36.5 hours per week).

Informal enquiries may be made to:
Andrew Nash, Head of Campus Services Facilities, asn33@bath.ac.uk or
Penny Keenan, Deputy HR Business Partner (Campus Services) pjk29@bath.ac.uk

However please ensure that you submit your application through the university website.

We consider ourselves to be a university where difference is celebrated... [diversity statement abbreviated for brevity]

What we can offer you
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Job Description & Person Specification
Terms and Conditions of Employment