Progress and Engagement Coach

Contract type: Full Time (37.5 hours) – Fixed Term (31/12/2026)

The Progression & Engagement Coach's role is to support students’ progression needs both face-to-face and online.

The post holder will be responsible for the delivery of tutorial sessions, 1-1 support and guidance, and establishing a programme of activities to help students develop skills and confidence outside the classroom in preparation for their transition to HE. This will require excellent people skills and a good level of administrative ability.

ABOUT THE ROLE

Progression & Transition

• Acting as a personal tutor to deliver Academic Success tutorials and provide 1:1 personal development, academic and progression counselling to students.
• Collaborate within the network to design and create learning materials around study skills, welfare topics and employability for Academic Success tutorials.
• Update and maintain the virtual learning environment and embed alternative digital learning technologies into delivery.
• Put interventions in place in relation to attendance in a timely manner and in accordance with the Attendance Policy and accurately recorded.
• Track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
• Monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
• Track VLE analytics and gather data on work completion to identify gaps and actions for students.
• Support students in actively taking care of their mental and physical health. Liaise with the Student Wellbeing Team where there are concerns of students welfare.
• Ensure student records are kept up to date and are accurate.
• Support the organisation and delivery of wellbeing, enrichment, transition events.

General Duties

• Ensuring the smooth running of the reception and other student-facing environments, dealing with general student queries – face to face, on the VLE, by email and phone, gathering of information from other functional areas, targeting problem areas which lead to poor service, regular communication and review of the service with the wider team
• Working as part of a team to organise and manage registration, arrivals, induction, enrichment activities and events, and providing support and guidance to team members carrying out the activities
• Effective relationship management with stakeholders including: key University departments such as Student Support and Admissions,
• Providing resources and support for other teams, as required
• To provide general administration support for the centre as required and cover administration duties for other members of staff when absent and during peak periods
• To carry out any duties, as reasonably required by the Senior Leadership Team

ABOUT YOU

• Bachelor’s degree or equivalent experience to demonstrate ability to work and think independently.
• Supporting students in an educational context
• Experience of creating engaging content and delivering workshops or similar
• Working in a regulated environment
• Working in customer service