Student Experience Coordinator - Operations

Contract type: Full Time (37.5 hours) – Fixed Term (1 Year)

To be a member of the Centre’s Student Experience Team with responsibility for data management, assessments and academic administration, student finance.

To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.

The post holder will report to the Deputy Director of Student Experience. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.

ABOUT THE ROLE

Data Management

• Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested
• Act as secretary to relevant governance boards as required
• Ensure Study Group policies and standard operating procedures are followed
• Support management teams in preparation for quality assurance and enhancement activities.
• Liaise with central teams to update student bookings with Study Plan changes
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Support management with board meetings.

Assessments & Academic Administration

• Assist the centre managers with the implementation of assessment standards and regulations.
• Organise the release of assessment screens termly.
• Organise and assist with invigilation of assessments .
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure the various systems used are reviewed and updated as required.
• Log and ensure accuracy and updating of all assessment documentation (for example appeals; academic misconduct; mitigating circumstances)

Student Finance and Progression

• To deal with fee payment deadlines and enquiries
• To create record of student invoices
• To follow centre refund policies and create refund data
• Ensure student enrolment documentation are prepared and shared in a timely manner
• Ensure the progression database is kept up to date and provided to the relevant stakeholders in a timely manner
• Ensure progression changes are checked, recorded and shared with the relevant teams.

General

• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
• Assist in organising and delivering student events such as induction, transition and enrichment activities
• Liaise with central teams to manage workload in busy periods or during absence
• In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
• To foster productive relationships with internal and external stakeholders
• Any other duties as required by the Deputy Director of Student Experience or Centre Director.

The list of duties is not exhaustive but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

ABOUT YOU

• Bachelor degree (or equivalent experience)
• Supporting students in an educational context
• Working to develop, build and maintain the Student Experience
• Working in a regulated environment

To apply for this role, please click on the 'Apply' button above.