"Health Services Coordinator"

Job Summary

Reporting to the Director of Health Services, the Health Services Coordinator is responsible for checking in and out students receiving services in Health Services. The Coordinator also educates students on eligibility, available services, portal access, required paperwork, and informed consent when accessing care through the Student Wellness Center. This position supports departmental operations by updating daily schedules to accommodate staffing or call-out changes, assisting with service promotion, and supporting data collection activities for the Health Services unit. The Health Services Coordinator also serves as a liaison with the Care Experience Team and assists with scheduling follow-up appointments and supporting case management functions as time and workflow allow.

Key Responsibilities

• Check in and check out students receiving services within Health Services
• Educate students on eligibility, service types, portal access, and required paperwork
• Support department operations by updating daily schedules and responding to call-outs
• Assist with limited service promotion and data collection activities for Health Services
• Serve as liaison with the Care Experience Team within the Student Wellness Center
• Schedule follow-up appointments and support case management functions as time allows
• Collaborate with Student Wellness Center staff to promote integrated, student-centered care

Knowledge, Skills & Abilities

• Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment
• Knowledge of software applications including word processing, Excel, database management, and other electronic recordkeeping
• Ability to compose and appropriately format correspondence with students, faculty, and staff
• Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows
• Ability to troubleshoot office administration issues and respond to inquiries and requests related to the work area
• Keen skill in executing student/customer service principles to create a welcoming environment, including motivational interviewing and de-escalation techniques
• Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
• Effective communication across a variety of venues
• Ability to interpret and apply policies and procedures independently
• Ability to consult and use judgement, discretion when precedents do not exist
• Skill in balancing multiple work priorities and the ability to organize, coordinate, and guide the work of others based on student needs
• Ability to perform accurately in a detail-oriented environment, including the ability to proof the accuracy of entered/recorded information and numbers
• Working knowledge of healthcare and education privacy and confidentiality laws (e.g. HIPAA, FERPA, etc.) and
• Ability to maintain confidentiality and appropriately handle sensitive communications across all work
• Knowledge of general methods, procedures, and practices of an outpatient medical facility

Required Qualifications

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities

Preferred Qualifications

• Community Health Worker or Medical Assistant Certificate
• Bachelor’s degree in Nursing, Public Health, or equivalent
• Two (2) years of directly related experience to the duties and responsibilities specified
• Two (2) years of demonstrated experience providing excellent customer service
• Experience providing student service within a higher education environment
• Experience with multi-provider schedules/calendar systems in a health environment
• Demonstrated project management experience

Compensation

Classification: Health Education Assistant
Anticipated Hiring Range: $5,446/month - $6,012/month (Step 10 – Step 15)
CSU Salary Range: $4,557/month - $6,508/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: November 14, 2025 through December 2, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252