"Patient Service Coordinator (Ophthalmology)"

Job Details

Johns Hopkins, founded in 1876, is America's first research university and home to nine world-class academic divisions working together as one university.

We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to ensure every patient has an outstanding customer service experience during his or her visit to Wilmer Columbia. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in, and checkout. Works with others in a team environment.

Specific Duties & Responsibilities

• Screens patient calls and medical issues. Answers patient questions where appropriate and determines if a physician's response is required
• Registers patients for clinical appointments using the electronic medical record system (epic).
• Conducts COVID screening for all patients and visitors
• Answers phones and provides routine information to callers.
• Scans medical record documents into the electronic medical records system.
• Monitors the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource. Documents appropriately in the system.
• Collects time of service payments, issues receipts, and prepares end-of-day reconciliation.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Refers patient to the appropriate office if financial counseling is necessary.
• Assists with basic insurance and third-party queries and explains payment policies.
• Assists with back-office duties as needed to ensure consistent patient flow.
• Reschedules patients when provider's clinic schedule changes.
• Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions.
• Schedules patients for laboratory tests, medical examinations, and procedures.
• Resolves any schedule conflicts.
• Uses automated records systems to access, enter, and edit patient information.
• Coordinates visits either within the office or between other offices and/or departments.
• Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic). Obtains and/or verifies patient's demographic data by phone or in person.
• May obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Fills vacancies due to cancellations.
• Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, workers’ compensation forms, etc.)
• Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context. Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
• Operates a personal computer to access e-mail, electronic calendars, and other basic office support software.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• One year of work experience in customer service required.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two years of related ophthalmology/JHH system experience.
• Two years of college.
• Medical terminology and knowledge of medical insurance coverage.

Classified Title: Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY ($20.12-$25.21 Targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
FLSA Status: Non-Exempt
Location: School of Medicine Campus
Department name: Columbia Practice Oph
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.

During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer
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