HEARING AID COORDINATOR (UT Health RGV Multispecialty - Edinburg)

Posting Number: SRGV8773
Number of Vacancies: 1
Location: Edinburg, Texas
Department: School of Medicine / Surgical Specialty and MSK ISU
FLSA: Non-Exempt

Scope of Job:
Oversees routine customer support functions of all activities related to hearing aids at all Hearing Center locations.

Description of Duties:

• Provides customer service and handles office functions for the hearing aid center.
• Responsible for benefit determination, authorization, order entry and patient/provider communication.
• Organizes and evaluates existing business processes for the sale of hearing aids.
• Monitors hearing aids and accessories orders daily, initiates orders after all payment arrangements including insurance benefits.
• Coordinates and maintains real time inventory tracking of all hearing aid orders, statuses, and patient order communication.
• Coordinates process for sale of hearing aids once benefits have been obtained and confirmed.
• Responsible for training hearing center team with regards to patient scheduling, workflow to determine benefits for hearing aids, and all other duties as related to the sale of hearing aids.
• Reconciles all sales/receipts in inventory system and ensures accurate timely billing.
• Prepares accurate cost estimates of hearing aids for patients prior to placing manufacturers' orders.
• Coordinates Hearing Center activities/staff and works with team.
• Practices excellent customer service in all interactions and exceptional hearing line services.
• Assists with hearing aid authorizations as needed.
• Prepares revenue and data reports as required.
• Assists with set budget and reviews sales data.
• Oversees sales and proper documentation within the Electronic Health Records system.
• Performs other duties as assigned.

Supervision Received:
General supervision from assigned supervisor.

Supervision Given:
Direct supervision of assigned staff.

Required Education:
High School Diploma.

Preferred Education:
None.

Licenses/Certifications:
None.

Required Experience:
One (1) year of clinical experience performing closely related duties.

Preferred Experience:
Experience working in audiology/ENT/Hearing aids. Bilingual (English/Spanish).

Equipment:
Use of standard office and hearing aid equipment.

Working Conditions:
Needs to be able to successfully perform all required duties. Office/healthcare environment; some travel and weekend work is required. Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. UTRGV is a distributed institution, which requires presence at multiple locations throughout the Rio Grande Valley.

Other:
Excellent communication skills and team interaction. Ability to work with multiple software including inventory management. Excellent communication skill using all modes.

Physical Capabilities: N/A
Employment Category: Full-Time
Minimum Salary: Commensurate with Experience
Posted Salary: Commensurate with Experience
Position Available Date: 02/16/2026
Grant Funded Position: No

EEO Statement:
It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Special Instructions to Applicants:
Dear Applicant,

Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

Date of BirthSocial Security Number
GenderEthnicity/Race

Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu.

Additional Information:
UTRGV is a distributed location institution and working location is subject to change based on need.

All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval from the VP of HR & Regulatory Affairs.

To apply, visit https://careers.utrgv.edu/postings/50099