Help Desk Level I Technician

Job Description
Position Overview
The Help Desk Technician provides technical support to faculty, staff, and students by managing hardware, software, and network-related issues. This role involves troubleshooting devices, overseeing endpoint management, across Mac and Windows operating systems. The Technician collaborates with offices across the College, ensuring efficient operation of endpoint technology. The position also supervises student workers, guiding them on tasks such as equipment management and software troubleshooting.

Essential Duties Summary
Essential Functions

• Provides end-user support for hardware and software issues on Mac and Windows devices.

Help Desk Level I Technician

Job Description
Position Overview
The Help Desk Technician provides technical support to faculty, staff, and students by managing hardware, software, and network-related issues. This role involves troubleshooting devices, overseeing endpoint management, across Mac and Windows operating systems. The Technician collaborates with offices across the College, ensuring efficient operation of endpoint technology. The position also supervises student workers, guiding them on tasks such as equipment management and software troubleshooting.

Essential Duties Summary
Essential Functions

• Provides end-user support for hardware and software issues on Mac and Windows devices.