Job Details
Job Location: Las Vegas, NM 87701
Position Type: Full Time -Reg
Education Level: 2 Year Degree
Salary Range: $39,411.00 Salary
Job Category: Staff
Description
SUMMARY: This position ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Help Desk Technician is expected to provide excellent customer service to the campus community and guest.
DUTIES AND RESPONSIBILITIES:
Job Location: Las Vegas, NM 87701
Position Type: Full Time -Reg
Education Level: 2 Year Degree
Salary Range: $39,411.00 Salary
Job Category: Staff
Description
SUMMARY: This position ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. The Help Desk Technician is expected to provide excellent customer service to the campus community and guest.
DUTIES AND RESPONSIBILITIES:
- Fields incoming help requests from end users in person, or via telephone or e-mail, in a prompt, courteous, and professional manner.
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