Technician in the ITSS department at the District Office. This is a temporary, on-site position, starts November 1, 2026 . Hourly Rate is $35.39.
The Help Desk
Technician reports to the Supervisor of Help Desk and
Reprographics. The work schedule is 12 months per year; 40 hours
per week; Monday - Friday; 8:00 a.m. - 5:00 p.m.
The Help Desk Technician will provide technical support to faculty,
staff, and students, address and troubleshoot desktop computer
issues, and perform computer repairs. This role will also involve
managing help desk support tickets and ensuring timely resolution
of technical problems.
DUTIES AND
RESPONSIBILITIES
1. Desktop
Computers, Computer Repair, and Technical Support skills
2. Experience in Troubleshooting by phone
3. Excellent communication, written and customer service
skills
4. Ability to work independently and collaboratively
5. Prior experience in an educational environment is a plus
6. Relevant certifications such as CompTIA A+, Network+ are
beneficial
7. Provide first level technology support for users and assist with
problem resolution in technical areas such as computers, printers,
video, software, audio-visual, WebAdvisor, ERP system, phones,
network access, wireless, mobile devices, password resets, online
courses, security, cloud services, etc.
8. Respond to user questions and inquiries in a timely manner
through telephone, e-mail, text, social media, oral and written
forms of communication, demonstration, remote access to computer,
and devices to assist users with disabilities.
9. Use the Help Desk tracking software to log, assign, and track
all support tickets.
10. Monitor the tracking software to ensure that open tickets
assigned to Help Desk Technicians are resolved and closed in a
timely manner.
11. Maintain the tracking database to ensure data is accurately
entered. Prepare reports for management as scheduled or as
needed.
12. Monitor and manage the Help Desk voicemail, email, social media
and other forms of communication.
EDUCATION AND
EXPERIENCE
1. Associate's degree in Computer Science or related field.
2. Two years of experience increasingly responsible experience
performing help desk operation function or related activities.
If you are
interested in being considered, please email your resume and cover
letter to:
irene.gutierrez@sjeccd.edu
by Wednesday, October 7,
2026.
Thank you.
HR Employment Services
Office of Human Resources
San Jose/Evergreen Community College District
Phone: (408) 270-6414
Email:
hremploymentservices@sjeccd.edu
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