"Higher Education Worker Level 5 - Student Financial Services"

About this Opportunity

• Continuing, Full-Time
• Students Directorate
• CQUniversity Rockhampton
• Higher Education Worker Level 5
• Total Remuneration $95,618 to $107,560 pa (including salary of $80,799 to $90,890 plus 17% superannuation and leave loading)

Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.

Working at CQUniversity

We are seeking a committed professional to support students throughout their university journey by delivering accurate and timely financial services across all CQUniversity locations. In this position, you will manage student accounts, process refunds, and provide clear guidance on student fees and government loan programs, including HECS-HELP, FEE-HELP, SA-HELP, OS-HELP, and VET Student Loans. You’ll ensure required forms are submitted, communications are sent promptly, and enrolments are withdrawn where students do not meet eligibility requirements.

You will also maintain student residency records, perform audits to identify and resolve account issues, and prepare reports to meet government and legislative obligations, demonstrating a strong attention to detail. Using your knowledge of university systems, you will support compliance, data integrity, and a positive student experience. Working collaboratively within the Students Directorate, you will help the team achieve its objectives and deliver consistent, professional outcomes for students and stakeholders across the University.

Be Rewarded

• 17% superannuation (with the choice to join an award-winning superfund)
• 6 weeks annual leave (incl. Christmas and New Year closure)
• 10 days personal/sick leave, plus 5 days carer’s leave
• 7.25 hours engaged service leave
• Fantastic professional and career development opportunities
• Up to 26 weeks (six months) paid parental leave
• Access to an Employee Assistance Program and Fitness Passport

Position Requirements

• Strong interpersonal, written and verbal communication skills, with the ability to engage effectively with a diverse range of internal and external stakeholders.
• Exceptional attention to detail, with proven organisational and teamwork skills, and the ability to work independently.
• Sound understanding of government loan programs, including Commonwealth supported places, HECS-HELP, FEE-HELP, SA-HELP, OS-HELP and VET Student Loans.
• Proficiency in Microsoft Office, spreadsheets, databases, web technologies and large corporate information systems.
• A relevant degree, an associate diploma with at least two years of relevant experience, or an equivalent combination of education, training and experience.

Position Description

For further information about this position, please refer to the Position Description.

Apply today for a career that changes lives

Applications Close: 11:59pm, Wednesday, 25 February 2026

Job Requisition ID: 6969

Contact Details:
Lisa Druery
(07) 4923 2746
l.druery@cqu.edu.au

When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position.

Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.

CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.