"Communications Centre Officer"

BUSINESS GROWTH AND DEVELOPMENT

COMMUNICATIONS CENTRE

$74,435 to $79,279 PA (HEW 4) PLUS 17% SUPERANNUATION 

12 MONTH FIXED TERM, FULL TIME OR PART TIME CONSIDERATIONS

JOONDALUP CAMPUS

Overview

The Communications Centre is an exciting department at ECU that service future students, current students, alumni (and the public). We are a passionate team and pride ourselves on providing exceptional customer service.

In this role you will be providing support and assistance to ECU’s future students throughout their decision-making process of becoming a student, addressing enquiries promptly, and offering personalized guidance as needed. 

Day to day you will be responsible for engaging with future students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will offer comprehensive information about admission requirements, application procedures, financial aid options, scholarships, campus facilities, student life, accommodation options.

The primary goal of the future students team is to attract, engage, and ultimately enrol future students in ECU’s courses. 

What you’ll do:

• Deliver exceptional experience in every interaction to our future students
• Provide accurate & relevant information in an efficient manner
• Provide first point enquiry resolution to every interaction 
• Meet personal/team qualitative and quantitative targets
• Accurate record keeping on future student enquiries in our centralized database
• Be a shining example to everyone around you and be an ambassador Edith Cowan University

Key Criteria

• Customer Experience mindset 
• Can-do positive attitude & enthusiasm
• Ability to work in a performance target environment
• Experience working in a Customer Centric Contact Centre preferred
• Experience in using multiple enquiry channels (Eg. Social Media, Chats) preferred

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry, Courage and Personal Excellence.

Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.

Benefits & Remuneration

This full-time fixed term position attracts a remuneration of $74,435 to $79,279 per annum (or part time equivalent) plus 17% superannuation. 

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities.

Contact

Interested applicants are welcome to contact Helen Camps (Coordinator, Future Student Enquiries) via email at h.camps@ecu.edu.au for more information. 

How to Apply

Please upload your resume along with a maximum 1 – 2 pages statement addressing the key criteria above.

Closing Date:

Applications close on Sunday, 11th August at 11.30PM (AWST).

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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