HiQ Adviser (multiple casual positions available)

Reference number: 25724
Remuneration: $52.57 to $59.30 per hour (HEW5), inclusive of 25% casual loading.
Location: Both Gardens Point and Kelvin Grove campuses
Open to: Applicants who have unrestricted work rights in Australia for the duration of the engagement. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people are encouraged to apply. Successful applicants may be contacted by Unit Coordinators and may receive requests to work in areas that match their profile. Your resume will remain on file for 12 months.

Who are we looking for?

We are seeking a HiQ Adviser (multiple casual positions available) to join Digital Business Solutions, Administrative Division.

The HiQ Adviser role is a key position in the HiQ service model that supports enquiries from QUT students, staff, prospective students, and members of the public. You will be responsible for the delivery of a high-quality face to face, phone, email, and chat services. The HiQ Adviser role works within a tiered- service model and as an escalation point from Peer Concierge. You will provide support with specialised knowledge across QUT services and operations, focusing on student administration, technology, and library. You will assist clients with interpretations of QUT policies and procedures and engage with specialist service providers across other areas of the University. As a member of the HiQ team you will participate in the continual improvement and refinement of student information and processes.

What you need to succeed

Education, training and/or relevant experience equivalent to completion of a degree with at least (2) years subsequent relevant work.
Demonstrated ability to effectively interpret policies, procedures, and information to support the client experience.
Demonstrated client service skills in a high volume, fast paced environment including the ability to effectively escalate, prioritise and redirect enquiries, as necessary.
Demonstrated high level verbal and written communication and interpersonal skills with the ability to engage with a diverse range of clients and enquiries.
High level of digital literacy including the ability to navigate multiple complex information.
Demonstrated ability to work collaboratively and contribute to a positive, and inclusive culture.

Belong at QUT

We are guided by our values of Ambition, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: HiQ Adviser (multiple casual positions available)

Job opens:

Applications Close: 28-Dec-2025 at 11.30pm