"Home Care Services Technician"

Accurately and completely assembles and packages patient orders within the confines of job function. Provides timely and customer friendly service during the delivery, set-up and retrieval inventory, supplies, and equipment. Accurately and compliantly adheres to all documentation requirements and documentation tracking expectations. As applicable, answers patient questions or directs patients to the appropriate professional/clinical staff. Experience in a customer service role and/or delivery role generally required, Under FLSA, incumbents in this position are nonexempt.

Ability to perform a wide range of physical activity: lifting, pulling, bending, manual dexterity movements. Ability to follow oral and written instructions, prioritize with accuracy and dependability: Fluency in reading, writing and speaking English.

Essential:

• Pick, pull, and pack items required to fulfill patient orders for home delivery.
• Perform and provide delivery, set-up, and retrieval service in the home care setting for pediatric, adult, and geriatric populations.
• Transport medical, surgical, and pharmaceutical supplies and equipment to patients homes according to a prearranged schedule.
• Assist patients in securing pharmaceutical, medical supplies, and equipment within the home adhering to appropriate storage guidelines.
• Demonstrate competent adherence to regulatory standards for transport and infection control of patient home inventory.
• Inspect, maintain, set-up and provide instruction for durable medical equipment to ensure adherence to regulatory standards both within the institution and in patients' homes.
• Assist in acquisition and maintenance of appropriate inventories of pharmaceuticals and other medical/surgical supplies and equipment.
• Assemble medical/surgical supply kits, select, package and label order packages or containers readying them for shipment/delivery.
• Documents daily delivery/mileage data.
• Accurately and completely document shipping manifest detail.
• Performs vehicle checks against standard requirements; ensures vehicle is clean at all times, adheres to designated placement of clean and dirty items; secures items during transport.
• Understands and demonstrates compliance with SDS for all vehicle chemicals.
• Initiates and answers phone calls to assist patients that are having delivery problems/issues.
• Collaborate and communicate with coworkers effectively through direct interaction with pharmacy technicians, pharmacists, nurses and dietitians, other home care service technicians and Home Care Services (HCS) staff.
• Maximize work efficiency through the use of computers and other technologies as evidenced by proficient skill in accessing and entering information necessary to perform job functions.
• Maintain confidentiality of patient and proprietary information by observing legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary information.
• Maintain accurate, up-to-date order / delivery records and other documentation as specified by UMHS Home Care policy and procedure.
• Communicate pertinent changes regarding patients, including demographics and supply issues, to appropriate staff such as Pharmacy Technicians, Pharmacists, Dietitians, Nurses and other Home Care Services staff.
• Participate in night, weekend, and holiday on call program. Adhere to alternating shift, day, and weekend rotation work assignments.
• Maintain competency in all job functions.
• Possession of a valid State of Michigan Chauffeurs License within 60 days of hire date.

Other Related Duties:

• Complies with all University of Michigan Health System and departmental standards and expectations.
• Supports the department's commitment to continuous improvement activities and principles through positive and respectful contribution in all problem-solving and changing processes at Home Care Services.
• Participates in department committees and work teams as assigned.
• Performs other duties as assigned.

Requirements:

• Graduation from high school or an equivalent combination of education and experience.
• A valid CDL with hazardous materials endorsement may be required.
• Pre-employment and random drug screening per U.S. Department of Transportation guidelines may be required.
• Demonstrated ability to lift up to 75 pounds to perform transfer of medical, surgical, and pharmaceutical supplies.
• Valid Michigan driver's license with a good driving record.
• Two years? experience as a Home Care Service-, Respiratory?or Pharmacy Technician or equivalent experience may be required.
• Valid chauffer's license with less than six points for moving or other violations
• Thorough knowledge of traffic regulations
• Thorough knowledge of safety precautions to be followed while operating a motor vehicle.
• Excellent interpersonal communication, problem-solving, teamwork, and conflict resolution skill.
• Meets physical qualifications: The employee will be able to perform the assigned duties and responsibilities with or without reasonable accommodations. Ability to read, write, speak, and comprehend the English language. Functional visual acuity and hearing for accurate assessment and recording of patient observations and other information in patient record documentation. Manual dexterity to perform required procedures and activities proficiently and safely. Ability to move up to 75 pounds to perform the safe transfer of equipment and supplies.
• A minimum of one-year experience in patient care activity with a demonstrated knowledge of regulations, standards, and guidelines applicable to pharmacies.
• Experience in the health care field and/or equivalent experience as a pharmacy technician or medical assistant.
• Computer / keyboard data entry skills and experience
• Delivery experience
• Knowledge of medical terminology
• Forklift Operation certification.