"Hourly Admissions Counselor"

Hourly Admissions Counselor

$25/hour 35hours/week
Office of Admissions and Enrollment Services
301 W. State Street Trenton, NJ 08618

Thomas Edison State University was founded in 1972 to break down barriers to degree completion. Fifty years later, it proudly serves a diverse body of adult students with innovative and professionally relevant academic programming in a predominantly online delivery. Our team of high-energy student-focused professionals is welcoming new members who are making their mark in education and are ready to help change the lives of thousands of adult students across New Jersey and around the world.

Candidates who are excited by changing lives, committed to the success of all and want to be challenged by new and innovative opportunities, should submit an application.

Summary:

Under the supervision of the Associate Director of Admissions & Enrollment Services, the Hourly Admissions Counselor fulfills a professional role in support of the University’s onboarding and evolutionally relationship with its students.

The Hourly Admissions Counselor is responsible for assisting with administrative functions and activities involved in each phase of the student’s application and enrollment process with the University. General responsibilities include responding to telephone and e-mail inquiries regarding admission, application and enrollment policies and procedures, initial financial aid counseling, course registration and navigation, as well as conducting telephone follow-up.

Knowledge, Skills & Abilities:

• Knowledge of the principles and techniques essential to perform assigned responsibilities.
• Enhanced customer service knowledge.
• Basic knowledge of admissions and recruitment procedures.
• Ability to acquire extensive knowledge of college policies and procedures, especially those related to non-traditional adult higher education.
• Ability to understand, analyze, interpret and apply established law, regulations, procedures, precedents and guidelines.
• Ability to counsel students and others concerning college programs, activities and services.
• Ability to establish cooperative working relationships and coordinate with other offices or organizations that impact assigned responsibilities.
• Excellent verbal and written communication skills.
• Ability to maintain essential records and files.

Examples of Work:

• Respond to telephone inquiries.
• Respond to all e-mail inquiries.
• Provide excellent customer service to students over the phone and via email.
• Participate in telephone outbound follow-up and marketing efforts.
• Process student registration, as needed.
• Handle basic technical support issues.
• Assist in resolving student issues involving: admissions, registration, financial aid, testing and other student-facing offices.
• Participate in on and off site information sessions and events as needed.
• Assumes other responsibilities as assigned by the Associate Director of Admissions & Enrollment Services.

Position will be hourly/temporary Monday – Friday, 8:30am-4:30pm

TESU strives to offer a flexible work environment while balancing the operational needs of the University. As such, we have several options for hybrid-work schedules. Positions determine what type of hybrid-work schedule is available and, if necessary, adjustments are made to support University operations.

Thomas Edison State University is an Equal Opportunity/Affirmative Action Employer