Housing Operations Specialist II

Florida Gulf Coast University

Job Summary

The Housing Operations Specialist II administers the day-to-day business operations within the Office of Housing & Residence Life.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties may include but are not limited to:

Executes day-to-day front desk operations for the Central Housing Office, utilizing a queued phone system, main housing e-mail, and housing database system (RMS Mercury and StarRez)

Assists students and parents with questions and concerns, utilizing a broad knowledge of housing and campus partner (Financial Aid, Orientation, Adaptive Services, Admissions, etc.) functions and business processes.

Escalates concerns to staff throughout the department and campus partners as needed.

Assists with incoming/outgoing mail, packages, and deliveries for the main office in the Ackert Community Center.

Reports facilities issues according to department procedures.

Assists with the application and assignment processes for 4748 bed housing system. Utilizes housing assignments database (RMS Mercury and StarRez) and University enterprise system (currently Banner) to complete housing applications, assignments, room transfers, cancellations, emotional support animal approvals, posting charges/credits and all other functions related to housing applications and assignments.

Assists with the management of multiple waiting lists and overflow housing processes.

Assists with implementing a communication plan including application letters, assignment notification letters, cancellation letters, and other communication related to the application, assignments, and billing processes.

Other Duties:

Other job-related duties as assigned.
Supports special projects and/or activities that may include after hour/weekend commitments.

Additional Job Description

Required Qualifications:

This position requires a high school diploma and six years of full-time experience directly related to the job functions.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Knowledge, Skills & Abilities:

Proven ability to think strategically and approach challenges with creativity.
Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
Strong interpersonal skills and experience working effectively across teams
Knowledge of general office procedures.
Strong interpersonal, verbal and written communication skills.
Strong organizational skills and an ability to prioritize and complete simultaneous projects when numerous and competing demands are involved.
Ability to operate office equipment including personal computer, copy machine, fax machine, and calculator.
Ability to operate personal computers with proficiency and learn new applications and systems
Ability to accurately prepare and maintain records, files, and reports.
Ability to work successfully as both a member of a team and independently with minimal supervision.
Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
Ability to think critically and make clear, well-reasoned and timely decisions.
Ability to interpret and apply laws, regulations, policies and procedures consistently.
Ability to adapt quickly to changing situations and environments.
Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
Ability to effectively manage the work of others by providing information, guidance and motivation.

Institutional Values & Behavioral Expectation

In this role, the successful candidate will be expected to:

Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 15

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

To apply, please visit: https://jobs.fgcu.edu/jobs/housing-operations-specialist-ii-fort-myers-florida-united-states-b15214f5-e1da-415b-985a-5e0907bbfcbf

je-fa66e03ac9274b5fb99d6989507d6592

This is a Preview Listing…

You must sign in to see the full job description, and to apply.

Manage / Upgrade this job to a Full Job Listing.

Find Your Best Opportunity

Tell them AcademicJobs.com sent you!

Housing Operations Specialist II

Florida Gulf Coast University

10501 FGCU Blvd, Fort Myers, FL 33965, USA

This is a Preview Listing…

Related Jobs

Related Research Grants

Grants to USA Physician Assistants and PA Teaching Faculty to Assess the Impact of Oral Health Curriculum for PA Training Programs

Grants to USA, Canada, and International Organizations for Activities to Advance Education and Healthcare Equity

Grants to USA Nonprofits, For-Profits, IHEs, and Agencies for Projects Related to Research Security

Grants to USA Nonprofits for Humanitarian Projects to Enhance the Living Conditions of Vulnerable People

Grants to USA Nonprofits to Support Family Values, Promote Healthcare, and Assist the Disadvantaged

Grants to USA, Canada, and International Individuals for Research to Cure Fragile X Syndrome

Grants to USA Nonprofits and Educational Programs for Projects to Enhance Civic Education and the Arts

Grants to USA, Canada, and International Researchers at IHEs for Neurological Research Projects

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027

Housing Operations Specialist II

Florida Gulf Coast University

10501 FGCU Blvd, Fort Myers, FL 33965, USA

This is a Preview Listing…

Related Jobs

Related Research Grants

Grants to USA Physician Assistants and PA Teaching Faculty to Assess the Impact of Oral Health Curriculum for PA Training Programs

Grants to USA, Canada, and International Organizations for Activities to Advance Education and Healthcare Equity

Grants to USA Nonprofits, For-Profits, IHEs, and Agencies for Projects Related to Research Security

Grants to USA Nonprofits for Humanitarian Projects to Enhance the Living Conditions of Vulnerable People

Grants to USA Nonprofits to Support Family Values, Promote Healthcare, and Assist the Disadvantaged

Grants to USA, Canada, and International Individuals for Research to Cure Fragile X Syndrome

Grants to USA Nonprofits and Educational Programs for Projects to Enhance Civic Education and the Arts

Grants to USA, Canada, and International Researchers at IHEs for Neurological Research Projects

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027

Housing Operations Specialist II

Florida Gulf Coast University

10501 FGCU Blvd, Fort Myers, FL 33965, USA

This is a Preview Listing…

Related Jobs

Related Research Grants

Grants to USA Physician Assistants and PA Teaching Faculty to Assess the Impact of Oral Health Curriculum for PA Training Programs

Grants to USA, Canada, and International Organizations for Activities to Advance Education and Healthcare Equity

Grants to USA Nonprofits, For-Profits, IHEs, and Agencies for Projects Related to Research Security

Grants to USA Nonprofits for Humanitarian Projects to Enhance the Living Conditions of Vulnerable People

Grants to USA Nonprofits to Support Family Values, Promote Healthcare, and Assist the Disadvantaged

Grants to USA, Canada, and International Individuals for Research to Cure Fragile X Syndrome

Grants to USA Nonprofits and Educational Programs for Projects to Enhance Civic Education and the Arts

Grants to USA, Canada, and International Researchers at IHEs for Neurological Research Projects

Related Conferences

2026 AAA Annual Meeting: On the Verge

87th Annual Meeting of the Society for Applied Anthropology

AABA Annual Meeting 2027

75th Annual Highway Geology Symposium

GSA Annual Meeting 2026

AGU Fall Meeting 2026

Southeastern Section Meeting 2027

APS Division of Nuclear Physics Meeting (DNP 2026)

68th Annual Meeting of the APS Division of Plasma Physics (DPP 2026)

Joint March Meeting and April Meeting — Global Physics Summit 2027

Housing Operations Specialist II

Florida Gulf Coast University

10501 FGCU Blvd, Fort Myers, FL 33965, USA

This is a Preview Listing…

Related Jobs