Florida Gulf Coast University
Job Summary
The Housing Operations Specialist II administers the day-to-day
business operations within the Office of Housing & Residence
Life.
FGCU is building a culture of curiosity, commitment and
collaboration. We value employees who successfully work with others
and drive positive change through critical thinking and decisive
action. If you thrive in an environment of innovation,
accountability and mutual respect, you will find a good home
here.
Job Description
Typical duties may include but are not limited to:
- Executes day-to-day front desk operations for the Central
Housing Office, utilizing a queued phone system, main housing
e-mail, and housing database system (RMS Mercury and StarRez)
Assists students and parents with questions and concerns,
utilizing a broad knowledge of housing and campus partner
(Financial Aid, Orientation, Adaptive Services, Admissions, etc.)
functions and business processes.
Escalates concerns to staff throughout the department and
campus partners as needed.
Assists with incoming/outgoing mail, packages, and deliveries
for the main office in the Ackert Community Center.
Reports facilities issues according to department
procedures.
Assists with the application and assignment processes for 4748
bed housing system. Utilizes housing assignments database (RMS
Mercury and StarRez) and University enterprise system (currently
Banner) to complete housing applications, assignments, room
transfers, cancellations, emotional support animal approvals,
posting charges/credits and all other functions related to housing
applications and assignments.
Assists with the management of multiple waiting lists and
overflow housing processes.
Assists with implementing a communication plan including
application letters, assignment notification letters, cancellation
letters, and other communication related to the application,
assignments, and billing processes.
Other Duties:
- Other job-related duties as assigned.
- Supports special projects and/or activities that may include
after hour/weekend commitments.
Additional Job Description
Required Qualifications:
- This position requires a high school diploma and six years of
full-time experience directly related to the job functions.
- Any appropriate combination of relevant education, experience,
and/or certifications may be considered.
Knowledge, Skills & Abilities:
- Proven ability to think strategically and approach challenges
with creativity.
- Demonstrated track record of reliability, meeting goals, and
holding oneself accountable.
- Strong interpersonal skills and experience working effectively
across teams
- Knowledge of general office procedures.
- Strong interpersonal, verbal and written communication
skills.
- Strong organizational skills and an ability to prioritize and
complete simultaneous projects when numerous and competing demands
are involved.
- Ability to operate office equipment including personal
computer, copy machine, fax machine, and calculator.
- Ability to operate personal computers with proficiency and
learn new applications and systems
- Ability to accurately prepare and maintain records, files, and
reports.
- Ability to work successfully as both a member of a team and
independently with minimal supervision.
- Ability to interact in a professional manner with staff,
faculty, students, and the community in a service-oriented
environment.
- Ability to think critically and make clear, well-reasoned and
timely decisions.
- Ability to interpret and apply laws, regulations, policies and
procedures consistently.
- Ability to adapt quickly to changing situations and
environments.
- Ability to analyze and solve problems, draw valid conclusions,
and/or develop appropriate alternatives where applicable.
- Ability to effectively manage the work of others by providing
information, guidance and motivation.
Institutional Values & Behavioral Expectation
In this role, the successful candidate will be expected to:
- Seek out new approaches to improve outcomes; remain open for
feedback and new ideas.
- Lead with integrity; consistently produce high-quality work;
persevere to overcome obstacles to meet deadlines and achieve
deliverables.
- Share information and insights thoughtfully; build partnerships
across departments; communicate respectfully; support colleagues to
achieve common goals.
Pay Grade 15
FGCU is a State University System of Florida member and an Equal
Opportunity and Equal Access employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, age, national origin, disability, or
protected veteran status.
To apply, please visit: https://jobs.fgcu.edu/jobs/housing-operations-specialist-ii-fort-myers-florida-united-states-b15214f5-e1da-415b-985a-5e0907bbfcbf
je-fa66e03ac9274b5fb99d6989507d6592
