Housing Residential Facilities Coordinator

Housing Residential Facilities Coordinator

Job ID: 296565

Location: Kennesaw, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Summary

Serves as first point of contact for customers seeking support and information from Housing Facilities. Provides operational and logistical support to the department by coordinating work orders, registering long-term contractor access, database management, daily office operations, and coordination of appropriate ePro requests including quotes, and invoices.

KEY RESPONSIBILITIES:

1. Reviews, assesses and prioritizes work orders to ensure timely completion and enters into system
2. Enters, assigns and closes all work orders related to preventive maintenance and yearly turn activities
3. Responsible for coordinating and monitoring the punch, paint and clean process to ensure that residence hall units are ready prior to move-in dates
4. Reviews and collaborates with Occupancy Management for anticipated move-ins to ensure that residence hall units are clean, repaired and are in exemplary condition prior to the student moves
5. Enters, assigns and resolves all bulk work orders related to preventive maintenance and yearly turn activities
6. Assists in requesting and submitting proposals from outside vendors for maintaining proper operation of buildings
7. Researches, submits and follows up on purchase order requests to maintain timely resolution of work orders, ordering of inventory and replacement of equipment and furniture as needed
8. Reviews invoices for accuracy and proper coding prior to submission for processing and payment
9. Coordinates and monitors vendor's performance of building related services
10. Requests building access permissions, documents and maintains training activities and adherence to departmental policies and procedures for all new personnel
11. Assists with the on-boarding of staff regarding departmental processes, programs, policies and procedures
12. Reviews residence life health and safety reports, maintenance reports and entry of related work orders
13. Resolves customer service issues pertaining to the department and communicates updates to residents
14. Provides support, direction and information to vendors, staff and service providers as directed by leadership
15. Provides administrative support for the department and leadership, maintains files, policies and procedures and assists in overseeing student assistants assigned to the department
16. Provides leadership with reports per established guidelines and as requested
17. Attends meetings and maintains minutes as assigned

Required Qualifications

Educational Requirements
High School diploma or equivalent

Other Required Qualifications
Current, valid and unrestricted Georgia driver's license

Required Experience
Two (2) years related experience

Preferred Qualifications

Additional Preferred Qualifications
Familiar with request for proposals (RFPs), request for quotes (RFQs)
Familiar with ePro, StarRez, ChangeGear or similar software packages

Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette