Oversees key community operations by managing roommate mediation processes and coordinating occupancy functions, including room changes and related documentation.
Provides leadership for front desk and office operations by supervising hourly staff, ensuring efficient mail distribution, and maintaining smooth administrative workflows.
Serves as the payroll timekeeper and building coordinator for the complex and communicates regularly with facilities and custodial partners regarding operational concerns.
Conducts regular staff meetings and individual check-ins and completes required performance evaluations to promote staff development and accountability.
Assists with the oversight of a residence hall complex by managing crisis situations and providing timely follow-up.
Participates in the on call-crisis response rotation and offers guidance to students experiencing personal concerns.
Supports opening and closing processes for the residential community, including break periods.
Manages crisis situations and provides appropriate follow-up.
Hires, trains, evaluates and supervises staff and student employees.

Bachelor's degree in related field from an accredited institution, or bachelor's degree conferred prior to the start date.
One year's relevant experience.
Formal training in and experience with crisis intervention and conflict management.
Ability to be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training.
Willingness to live on campus in a University residence hall.

Posted: 20-Mar-26

Location: Kalamazoo, Michigan

Categories: Residence Life, Staff/Administrative

Internal Number: 5133

Job Ref: S1528P

Residence Hall Manager - Community Operations

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