Residence Hall Manager - Community Operations

Job Description

• Oversees key community operations by managing roommate mediation processes and coordinating occupancy functions, including room changes and related documentation.
• Provides leadership for front desk and office operations by supervising hourly staff, ensuring efficient mail distribution, and maintaining smooth administrative workflows.
• Serves as the payroll timekeeper and building coordinator for the complex and communicates regularly with facilities and custodial partners regarding operational concerns.
• Conducts regular staff meetings and individual check-ins and completes required performance evaluations to promote staff development and accountability.
• Assists with the oversight of a residence hall complex by managing crisis situations and providing timely follow-up.
• Participates in the on call-crisis response rotation and offers guidance to students experiencing personal concerns.
• Supports opening and closing processes for the residential community, including break periods.
• Manages crisis situations and provides appropriate follow-up.
• Hires, trains, evaluates and supervises staff and student employees.

Short Job Description

• Bachelor's degree in related field from an accredited institution, or bachelor's degree conferred prior to the start date.
• One year's relevant experience.
• Formal training in and experience with crisis intervention and conflict management.
• Ability to be available for extensive evening and weekend hours and responsibilities, including being on call for emergencies and training.
• Willingness to live on campus in a University residence hall.

Posted: 20-Mar-26

Location: Kalamazoo, Michigan

Categories: Residence Life, Staff/Administrative

Internal Number: 5133

Job Ref: S1528P