HR and Payroll Operations Specialist
Job Type/Hours per Week
Full-time/40 Hours per Week
Salary
Salary range: $40,000 - $44,000. Salary will depend on education and relevant experience.
Hiring Department
Human Resources
Location
UT Tyler
This position is not eligible for remote work.
Required Application Materials
A single PDF or Word document containing a resume, letter of interest, and a list of the names and contact information for three (3) professional references is required to apply.
Important Instructions:
When prompted to upload your "resume", upload your combined documents as one file.
- Please do not upload documents to "Cover Letter" or "References".
If the required application materials were not uploaded at the "resume" prompt, please withdraw your application, and re-apply to upload your combined documents as one file.
Job Summary
The Human Resources and Payroll Operations Specialist provides operational, administrative, and customer service support for Human Resources and Payroll. The position serves as a primary point of contact for employees and retirees, coordinates office and budget operations, manages records and compliance-related requests, maintains departmental systems and websites, and supports the effective delivery of HR and Payroll services while ensuring accuracy, confidentiality, and exceptional customer service.
NOTE: This position will be required to routinely work between UT Tyler Main Campus and the Health Science Center Campus.
Major Responsibilities/Duties/Critical Tasks
- Performs a broad range of administrative, operational, and confidential support functions requiring a high degree of professionalism, discretion, and independent judgment.
- Serves as the primary point of contact for Human Resources lobby operations at the main campus location. Greets visitors, answers and directs telephone calls, processes incoming and outgoing mail, and responds to routine inquiries while ensuring a positive customer experience.
- Monitors, manages, and triages the general Human Resources and Payroll email inbox, ensuring timely responses and appropriate routing of inquiries to the correct HR team members.
- Maintains accurate financial records, accounting documentation, and administrative files for the Office of Human Resources and Payroll. Processes and oversees transactions including purchase requisitions, payment vouchers, travel requests, reimbursements, and other departmental expenditures. Coordinates with campus departments to facilitate contract processing and execution.
- Assists with the development and administration of the Human Resources and Payroll operating budget. Monitors expenditures and revenues, collaborates with leadership on budget planning, and prepares financial reports and analyses as requested.
- Maintains accountability for departmental tagged inventory and serves as the primary liaison for annual inventory audits, ensuring compliance with university policies and procedures.
- Coordinates the administration of all employee scholarship programs. Receives and processes all scholarship applications according to current guidelines while obtaining proof documentation. Communicates directly with employees and the scholarship office for processing.
- Oversees office operations and facilities needs for Human Resources and Payroll locations, including office supply inventory, equipment maintenance, workspace functionality, and coordination of operational support services.
- Serves as the subject matter expert for the department's electronic file management and records systems. Provides training and guidance to staff on record creation, maintenance, retention, and retrieval practices while ensuring compliance with applicable records management requirements.
- Maintains and updates Human Resources and Payroll website content and information on both internal and external platforms to ensure accuracy, relevance, and compliance with university standards.
- Processes employment verifications, state service verification requests, public information/open records requests, and subpoena requests in a timely, accurate, and confidential manner.
- Serves as the first point of contact for employees and retirees seeking assistance with Human Resources and Payroll services. Provides timely and accurate information regarding benefits, leave programs, eForms, personnel records, training, HR policies, and other HR and Payroll-related services.
- Promotes a customer-focused service culture by building strong working relationships with employees, retirees, departments, and external stakeholders while maintaining confidentiality and professionalism.
- Performs other duties and special projects as assigned.
Required Education/Experience
- Bachelor's degree in human resources, business administration, or a related field.
- Two (2) years of experience in human resources or payroll operations.
- May accept a combination of education and experience.
Accompanying Knowledge, Skills, Abilities and Competencies
- Excellent oral and written communication skills with the ability to communicate complex information to an audience in an understandable manner.
- Proficiency in managing and reviewing documentation.
- Effectively and professionally interact with the public and the university personnel at all levels.
- Exceptional attention to detail with a high degree of accuracy.
- Must be able to plan, organize, and prioritize work.
- Strong analytical and problem-solving skills to identify and resolve issues efficiently and timely.
- Respond flexibly and positively in all circumstances, working calmly under pressure.
- Detail-oriented with the ability to manage multiple responsibilities effectively with a high degree of accuracy.
- Ability to work independently and as part of a team.
About The University of Texas at Tyler and UT Tyler Health Science Center
The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls 10,000 students and consists of six colleges.
Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.
Providing exceptional patient care, comprehensive education and innovative research, The University of Texas at Tyler Health Science Center and UT Health East Texas combine to serve as the university medical center for Northeast Texas and beyond.
For more information, please visit https://www.uttyler.edu/about.
Additional Information
The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
This position is security-sensitive and subject to Texas Education Code Section 51.215, which authorizes the employer to obtain criminal history record information. Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.
EEO Statement
The University of Texas at Tyler is an Equal Employment Opportunity Employer.
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