Human Resources Associate - Human Resources Service Center

Job ID: 298572
Location: Statesboro, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 "high research" university and serves more than 29,500 students from all 50 states, Washington D.C., and Puerto Rico as well as 106 nations.

With three vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah and the Liberty Campus in Hinesville - Georgia Southern offers a dynamic environment which encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned special accreditation from professional and academic associations that set standards in their fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, as well as the Port of Savannah and Georgia Ports Authority. With a focus on hands-on learning, Georgia Southern is supporting the demand for highly skilled workers by providing academic excellence and creative innovation in a supportive student-centered environment that empowers the next generation of leaders to succeed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally ranked for the caliber of its programs and services. Georgia Southern University has been recognized by Forbes as one of "America's Best-In-State Employers" for 2025.

Location

Statesboro Campus - Statesboro, GA

Department Information

Human Resources

Job Summary

Deliver first tier customer service support to the University on various Human Resources subject matters. Provide first point of contact support to calls/emails/chats/MyHelp tickets/in person requests internal and external to the University. Respond to inquiries to answer questions and resolve issues. Provide administrative support for the department.

Responsibilities

• Respond to inbound phone calls, employee self-service tickets, Google Chat and emails providing accurate, consistent and timely responses to HR process, system and policy requests
• De-escalate situations through use of effective communication techniques and involve supervisor as necessary
• Apply knowledge base, documented procedures, policies, and practices to accurately research and respond to calls/cases received
• Make escalated judgment decisions and provide resolution or distribute action items to appropriate HR team member
• Track all customer inquiries, issues and transactions and request and communicate resolutions and updates using ticket management tools and other tracking tools
• Initiate outgoing calls when call-back is required
• Meet key performance measures such as first call resolution, average answer speed, and call quality and other service center metrics
• Assist HR Call Center Manager with the development of standard operating procedures; Provide input to update and maintain knowledge base, FAQs, solutions and troubleshooting guides
• Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer client inquiries and add new questions or issues to database
• Maintain a high standard of privacy and confidentiality

Required Qualifications

Educational Requirements

• High school diploma or equivalent

Required Experience

• Three (3) or more years of related work experience

Preferred Qualifications

Additional Preferred Qualifications

• Specialized knowledge in Human Resources
• Ability to input data into HR systems with a high level of accuracy and efficiency

Preferred Experience

• Experience explaining employee policies and procedures
• Experience with customer service
• Experience with Avaya or other call center phone systems

Proposed Salary

$18.12 per hour

This is a non-exempt position paid on a biweekly basis.

Required Documents to Attach

• Resume
• Cover Letter
• Two (2) Professional References

Knowledge, Skills, & Abilities

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Ability to coordinate resources and meetings in an effective and timely manner, and demonstrate respect for others
• Ability to prioritize tasks in order to meet deadlines and adapt to change
• Ability to work well independently or work collaboratively in a professional manner
• Ability to maintain confidentiality and secure sensitive information

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Possess critical thinking skills

Apply Before Date

Open Until Filled

Application review may begin as early as May 20, 2026.